Markeida Cannada
JACKSONVILLE,FL
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola, FL
05.2024 - 10.2025
- Assisted members with account inquiries, transactions, and service requests to enhance customer satisfaction.
- Processed loan applications and credit card requests efficiently to support member financial needs.
- Educated members on products and services, promoting features that align with their financial goals.
- Resolved member issues promptly, ensuring adherence to compliance standards and company policies.
- Implemented feedback mechanisms to gather insights for service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Intake Specialist
CVS/caremark
Pensacola, FL
07.2023 - 06.2024
- Conducted comprehensive patient intake assessments to determine eligibility for pharmacy services.
- Collaborated with healthcare providers to facilitate seamless patient transitions into care programs.
- Utilized electronic health record systems to accurately document patient information and interactions.
- Coordinated communication between patients and clinical staff to enhance service delivery and support.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Verified insurance information and obtained necessary authorizations to streamline billing processes.
- Implemented electronic health record (EHR) systems for improved data management and retrieval efficiency.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Monitored prescription accuracy through thorough verification processes before medication release to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Medical Assistant
Sacred Heart Health System - Urgent Care
Pensacola, FL
01.2022 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Empowered patients through education on self-management techniques for chronic conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Liaised with physicians on discharge plans and created outpatient instructions for patients not admitted to hospital.
- Reduced wait times by implementing effective time management strategies and multitasking abilities in a high-stress environment.
- Leveraged data to meet care coordination needs across settings in conjunction with patient, family, and other care providers.
- Improved patient satisfaction by providing compassionate and empathetic nursing care to individuals in need.
- Managed complex cases with comorbidities by developing tailored nursing care plans that addressed both acute symptoms and chronic conditions effectively.
Medical Assistant
Woodlands Medical
Pensacola, FL
05.2020 - 12.2021
- Collaborated with healthcare teams to develop patient-centered care strategies.
- Implemented process improvements that enhanced workflow efficiency in clinical operations.
- Mentored new staff in best practices for patient interaction and office protocols.
- Ensured compliance with health regulations through regular audits and staff training sessions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Santa Rosa Hospital
Milton, FL
01.2020 - 12.2021
- Administered patient care, including vital signs monitoring and routine assessments.
- Coordinated patient scheduling and managed electronic health records for accuracy.
- Assisted in laboratory procedures and specimen collection to support diagnostic efforts.
- Educated patients on treatment plans and medication management for improved compliance.
- Facilitated communication between patients and medical teams to ensure quality care
- Educated patients on treatment plans and medication adherence
- Streamlined appointment scheduling processes to enhance operational efficiency
- Conducted routine clinical tasks, including vital sign measurements and lab specimen collection
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
Education
Certificate - Medical Assistant
Fortis College
Pensacola, FLSkills
- Customer service
- Relationship building
- Financial transactions
- Activities monitoring
- Follow Up
- Outbound calls
- Data entry
- CRM software
- Issue Handling
Timeline
Member Service Representative
Navy Federal Credit Union
05.2024 - 10.2025
Intake Specialist
CVS/caremark
07.2023 - 06.2024
Medical Assistant
Sacred Heart Health System - Urgent Care
01.2022 - 10.2022
Medical Assistant
Woodlands Medical
05.2020 - 12.2021
Medical Assistant
Santa Rosa Hospital
01.2020 - 12.2021
Certificate - Medical Assistant
Fortis College