Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Zaylyn Young

Customer Service Representative
Billings,MT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

ROI Solutions
Billings, MT
09.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Handled over 100 chats per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Groundskeeper

Plenty Coups State Park
Pryor, MT
07.2017 - 09.2021
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Installed and maintained landscapes at homes, offices and parks.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
  • Communicated with landowners about ground conditions, budgets and repair requirements.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Analyzed lawn and garden issues and recommended effective solutions.
  • Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.

Prep Dishwasher

America
Billings, MT
01.2019 - 04.2021
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Paid close attention to all instructions from supervisor and completed tasks on time.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.

Custodian

Dude Rancher Lodge
Billings, MT
06.2019 - 08.2019
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Completed routine floor maintenance, including stripping, sealing and finishing.
  • Inspected facility and grounds and picked up any trash.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Checked in and stocked inventory throughout facility.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Maintained floor cleaning and waxing equipment.

Education

Associate of Applied Science - Computer Systems Technology

MSU Billings
Billings
01.2020 - Current

Skills

Good listening skills

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Timeline

Associate of Applied Science - Computer Systems Technology

MSU Billings
01.2020 - Current

Customer Service Representative

ROI Solutions
09.2019 - Current

Custodian

Dude Rancher Lodge
06.2019 - 08.2019

Prep Dishwasher

America
01.2019 - 04.2021

Groundskeeper

Plenty Coups State Park
07.2017 - 09.2021

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Zaylyn YoungCustomer Service Representative