Zayn Braithwaite
Los Angeles,California
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate
Bay Club
02.2011 - Current
- Greeted members and guest while acting as the first point of reference for company
- Covered the frond desk during shift hours
- Answered phones in professional manner, as well as providing friendly, knowledgeable assistance
- Operated a high volume, multi-line switchboard and pleasantly transferred callers to appropriate personnel
- Maintained a clean and organized front desk area
- Managed coffee service including making coffee, refilling tea boxes, sugar, cups, and cleaning
Bartender
Cherub Events
08.2016 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Desk Agent
Foghorn Harbor Inn Hotel
03.2024 - 09.2024
- Facilitated guest check-in processes to ensure a smooth and welcoming arrival experience
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently
- Executed payment processing transactions accurately and securely, maintaining financial integrity
- Resolved customer problems swiftly and effectively, enhancing overall satisfaction and loyalty
- Demonstrated multitasking skills by efficiently managing multiple responsibilities in a fast-paced environment
- Coordinated reservation management to optimize booking procedures and maximize occupancy rates
Maitre D
Venice Soleil Nails & Spa
06.2021 - 09.2023
- Managed reservation systems to optimize guest accommodations and enhance operational efficiency
- Coordinated staff schedules and responsibilities to ensure seamless service delivery and team collaboration
- Fostered positive guest relations by promptly addressing inquiries and resolving issues to enhance the overall customer experience
- Managed cash handling procedures to ensure accuracy and compliance with financial protocols
- Resolved complex issues by analyzing problems and implementing effective solutions in a timely manner
- Coordinated appointment scheduling to optimize staff time and enhance patient satisfaction
- Delivered exceptional customer service by addressing inquiries and providing assistance to enhance client experiences
- Executed multiple tasks simultaneously while maintaining attention to detail and meeting deadlines
- Communicated effectively with diverse groups to facilitate understanding and collaboration among team members
Education
Certificate - Bartending/Mixology
ABC Bartending School
Culver City, CA02-2025
High School Diploma -
Culver City High School
01.2011
Skills
- Clerical Skills
- Communication Skills
- Conflict Resolution
- Customer Relations
- Customer Service
- Hospitality
- Alcohol awareness
- Polish Speaking
- Drink preparation techniques
- Classic cocktails
- Reservation Management
- Strong multitasking
- Highly reliable
- Responsible alcohol service
- Memory retention
- Hospitality service expertise
Certification
CPR, 2024
Timeline
Front Desk Agent
Foghorn Harbor Inn Hotel
03.2024 - 09.2024
Maitre D
Venice Soleil Nails & Spa
06.2021 - 09.2023
Bartender
Cherub Events
08.2016 - 08.2018
Associate
Bay Club
02.2011 - Current
Certificate - Bartending/Mixology
ABC Bartending School
High School Diploma -
Culver City High School
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