Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zayna Katherine Zarzour

Fairfax,VA

Summary

Experienced and adaptable professional with a strong background in problem solving and customer service management. Results driven, and proven in fast paced enviroments. I possess extensive knowledge of troubleshooting techniques and creating solutions, including proficiency in technical diagnostics and software support. Energetic, organized, and efficient, I believe I would be a valuable asset to any team.

Overview

5
5
years of professional experience

Work History

Specialist

Apple Inc.
09.2024 - Current


  • Drive sales and promote innovative Apple products through captivating demonstrations and effective troubleshooting.
  • Collaborate with team members to attain store objectives while remaining informed about the latest technological advancements.
  • Maintained 90%> Net Promoter Score by correctly identifying and resolving customers needs.
  • Analyzed performance metrics, identifying areas for improvement in both individual and team performance levels.
  • Provide exceptional customer service as a Product Zone Employee at Apple, utilizing extensive product knowledge to elevate the customer experience.

Sales Consultant

Ted Britt Ford
01.2023 - 08.2024
  • I've consistently received positive feedback and testimonials from customers, reflecting their satisfaction with the service I provide. Building strong relationships with customers.
  • I've consistently met and exceeded sales targets, showcasing an ability to understand customers' requirements.
  • Staying updated with the latest models, features, and technology in the automotive industry has allowed me to effectively educate and guide customers in making informed decisions.
  • Working closely with colleagues and the sales team, I've actively contributed to a collaborative and supportive environment, sharing insights and best practices to enhance the overall performance and customer experience.
  • Maximized profits through effective negotiation tactics during the closing process.

Manager/Server

Lezzet Restaurant
11.2021 - 01.2023
  • Created new seating arrangements to enhance customer satisfaction.
  • Received Top Employee Award for making the highest amount of tips amongst 12 other employees for six months.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented strategies to increase sales and profitability.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Sales Associate

Burlington Coat Factory
06.2021 - 10.2022
  • Ensured expedited and courteous customer service.
  • Developed and implemented new clothing arrangements to increase sales.
  • Achieved sales targets by 100% and assisted co-workers in accomplishing their goals.

Barista

Vivi Bubble Tea
01.2020 - 05.2021
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
  • Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
  • Increased sales through effective upselling techniques and recommending appropriate menu items.

Education

High School Diploma -

Fairfax High School
Fairfax, VA
05.2022

Associate of Arts -

Northern Virginia Community College
Annandale, VA
05.2025

Bachelor of Arts -

George Mason University
Fairfax, VA
05.2027

Skills

  • Strong verbal and written communication skills
  • Collaborative management
  • Analytical problem-solving
  • Adaptability and flexibility
  • Team mentorship and support
  • Efficient multitasking under pressure

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Specialist

Apple Inc.
09.2024 - Current

Sales Consultant

Ted Britt Ford
01.2023 - 08.2024

Manager/Server

Lezzet Restaurant
11.2021 - 01.2023

Sales Associate

Burlington Coat Factory
06.2021 - 10.2022

Barista

Vivi Bubble Tea
01.2020 - 05.2021

High School Diploma -

Fairfax High School

Associate of Arts -

Northern Virginia Community College

Bachelor of Arts -

George Mason University

Similar Profiles

CREATE PROFILE
Zayna Katherine Zarzour