Zayna Walker
ATLANTA,GA
Summary
Confident regional operations manager with vibrant and outgoing personality. Several years of experience leading, organizing and managing large diverse teams in the field industry. Dedicated to representing companies well at all times while driving forward performance.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
True REST Float Spa
Atlanta, GA
12.2023 - 11.2024
- Company Overview: True Rest ( Restricted Environmental Stimulus Therapy) is a zero gravity environment that allows the mind and body to truly rest.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Created performance reviews for staff members based on established criteria.
- Developed and implemented policies and procedures to improve operational efficiency.
Medical Assistant
Southeast Dermatology
Sandy Springs, GA
05.2023 - 12.2023
- Assisted physicians with patient care by taking vital signs and patient histories, and preparing patients for examinations.
- Administered injections, medications, and treatments as directed by the physician.
- Assisted medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
- Answered phones, scheduled appointments, and managed patient flow while professionally greeting visitors.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Human Resources Specialist
Randstad
Remote
07.2022 - 06.2023
- Developed and implemented new employee onboarding process.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Drafted offer letters and employment contracts according to company guidelines.
Human Resources Specialist
SiriusXM
Remote
04.2021 - 07.2021
- Developed and implemented new employee onboarding process.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
Practice Care Specialist
SonoBello Plastic Surgery
03.2020 - 04.2021
- Customer Service/Administration, greet all patients, and offer beverage
- Check patients in and make sure schedule reflects appointment status
- Check patients out and schedule next appointment
- Maintain accountability for the schedule book
- Introduce visitors to the appropriate personnel that will assist with their concerns
- Conduct confirmation calls for appointments
- Pull next day's patient charts and organize per scheduled appointment time
- Prepare new patient charts
- Maintain inventory of all front office supplies
- Check email and forward to the appropriate staff member
- Organize and maintain file system
- Keep Front Desk and Lobby area clean
- Billing, Process payments, print daily close out reports on scheduling system and review for accuracy
- Fill deposit slips for all received cash and checks
Practice Manager
Juvly Aesthetics
10.2018 - 03.2020
- Create an environment that gives patients the highest level of customer service possible
- Manage established work procedures for clinic staff and implement new policies and procedures in the front office department
- Manage clinic inventory and fulfill orders as needed
- Track monthly clinic performance and present monthly reports at interdepartmental meetings
- Execute medical office management, marketing trends and best practices
- Execute overall special event strategy and onsite promotions: design, messaging, and branding
- Establish and maintain strong working relationships with cross-functional departments and colleagues
- Process and submit medical documentation and payments
- Managed scheduling, training, process payroll via Gusto and ADP Payroll
In Room Dining
The Westin Fort Lauderdale Beach
Fort Lauderdale
01.2017 - 11.2019
- Greeted guests in a friendly and professional manner.
- Prepared tables for service by setting up linens, silverware, and glassware.
- Provided excellent customer service to all guests.
- Took orders accurately and delivered food promptly to the guest's room or suite.
- Checked with guests to ensure that they were satisfied with their meals.
Education
Associate of Arts - Medical Billing & Coding
Florida Technical College
Pembroke Pines, FL08-2019
Skills
- HR SOURCING
- ATS
- ICIMS
- ACH
- JIRA
- Medical billing
- ICD coding
- Epic
- EMA
- Medical Scheduling
- PeopleSoft
- Branding
- Employee Orientation
- Management
- Leadership
- Sales Support
- Expense Tracking
- Maintenance Scheduling
- Staff Supervision
Certification
- CPR Certification, 09/01/23, 09/30/25
- Certified Professional Coder
Assessments
- Office manager, Proficient, 04/01/20
- Scheduling and budgeting, Proficient
Personal Information
Authorized To Work: US
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Operations Manager
True REST Float Spa
12.2023 - 11.2024
Medical Assistant
Southeast Dermatology
05.2023 - 12.2023
Human Resources Specialist
Randstad
07.2022 - 06.2023
Human Resources Specialist
SiriusXM
04.2021 - 07.2021
Practice Care Specialist
SonoBello Plastic Surgery
03.2020 - 04.2021
Practice Manager
Juvly Aesthetics
10.2018 - 03.2020
In Room Dining
The Westin Fort Lauderdale Beach
01.2017 - 11.2019
- CPR Certification, 09/01/23, 09/30/25
- Certified Professional Coder
Associate of Arts - Medical Billing & Coding
Florida Technical College
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