Zaynab Mohamed
San Diego,CA
Summary
Dynamic professional with a proven track record at San Diego City College SDCCD, excelling in clear interpersonal communication and effective organizational skills. Demonstrated ability to enhance customer service and document management, achieving a significant increase in event attendance and email response efficiency. Expert in detail-oriented analysis and clear, concise writing, ready to bring exceptional service and organization to your team.
Overview
1
1
year of professional experience
Work History
Admissions Assistant
San diego city college SDCCD
San Diego, CA
08.2022 - 05.2023
- Answer Inquiries: Provide information relating to, directions, and general inquiries and admissions
- Email Correspondence: Monitor and respond to emails, forwarding them to the correct departments when necessary
- Answer Phones: Handle incoming calls promptly and professionally, directing them to the appropriate personnel
- Document Management: Organize and file documents, both electronic and physical, ensuring easy retrieval
- Organize Events: Assist in planning and organizing office events, meetings, and conferences
community health worker/phone banker
Muslim American Society
San Diego, CA
11.2021 - 12.2022
- Update Records: Ensure information is accurately recorded and updated in the database
- Volunteer Support: Check in with current volunteers, addressing any questions or concerns they may have
- Event Invitations: Call supporters to invite them to upcoming events, workshops, and fundraising activities
- Data Entry: Accurately enter call notes and information into the organization's CRM system
- Generate Reports: Prepare reports on call outcomes, donation pledges, and other key metrics for management review
Education
Associates - Communications
San Diego City College
san Diego, CA05.2024
Skills
- Clear Interpersonal Communication
- Customer Service Orientation
- Effective Organizational Skills
- Clear and Concise Writing
- Detail-Oriented Analysis
Timeline
Admissions Assistant
San diego city college SDCCD
08.2022 - 05.2023
community health worker/phone banker
Muslim American Society
11.2021 - 12.2022
Associates - Communications
San Diego City College
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