Tierra Tannihill
Lithonia,GA
Summary
Dynamic professional with strong conflict management and interpersonal communication skills. Proven ability to enhance admissions efficiency and deliver exceptional customer service.
Overview
13
13
years of professional experience
Work History
Admissions Advisor
Ultimate Medical Academy
Remote
07.2024 - 03.2026
- Maintained comprehensive electronic records of incoming applications, ensuring accuracy and efficiency in tracking.
- Engaged with students through interviews to gather insights on their academic experiences and personal ambitions.
- Analyzed applicant progress data through iDash EAD and RPD systems to enhance admissions efficiency.
- Engaged with prospective students by providing prompt and informative responses to inquiries via verbal and written channels.
Customer Care Onboarding Specialist
Iron Mountain
Atlanta, GA
09.2021 - 05.2024
- Managed customer inquiries and resolved issues through proactive inbound and outbound calls and email communication.
- Coordinated with supervisors, managers, and internal departments to effectively resolve customer concerns.
- Established trust with customers by consistently providing reliable information and swift problem-solving.
- Implemented Microsoft systems, Salesforce, and SMS platforms to streamline customer interaction processes.
Delivery Station Liaison
Amazon
Atlanta, GA
01.2020 - 09.2021
- Resolved customer inquiries and delivery challenges, consistently demonstrating a high level of professionalism.
- Utilized strong communication and analytical skills to identify and resolve issues, ensuring seamless workflow.
- Updated customer records promptly, providing essential information to support service excellence.
- Managed customer interactions by providing timely responses to inquiries and efficiently resolving issues.
Receptionist Assistant
Shire Pharmaceuticals
Covington, GA
08.2017 - 01.2020
- Provided friendly and knowledgeable assistance to incoming visitors and customers, enhancing overall experience.
- Oversaw inventory management of office supplies, ensuring optimal resource allocation and waste reduction.
- Optimized front desk operations by managing phone inquiries, scheduling appointments, and addressing customer questions.
- Monitored and documented visitor access to building, reinforcing security and assisting guests.
Customer Service Associate
Walmart Supercenter
Lithonia, GA
07.2013 - 08.2017
- Supported customer satisfaction by addressing inquiries and providing effective solutions to issues.
- Processed transactions efficiently, ensuring customer satisfaction and adherence to company policies.
- Collaborated with team members to maintain organized merchandise displays and optimize store layout.
- Delivered comprehensive training to new associates to enhance team performance and ensure adherence to customer service standards.
Education
Associate of Science - Vascular Sonography
Gwinnett Technical College
Lawrenceville, GA05-2028
Skills
- Cross-functional collaboration
- Strategic decision-making
- Proficient in conflict management
- Clear interpersonal communication
- Skilled in essential administrative and clerical functions
- Polished phone etiquette
Timeline
Admissions Advisor
Ultimate Medical Academy
07.2024 - 03.2026
Customer Care Onboarding Specialist
Iron Mountain
09.2021 - 05.2024
Delivery Station Liaison
Amazon
01.2020 - 09.2021
Receptionist Assistant
Shire Pharmaceuticals
08.2017 - 01.2020
Customer Service Associate
Walmart Supercenter
07.2013 - 08.2017
Associate of Science - Vascular Sonography
Gwinnett Technical College