Sherry Robinson
Berkeley,IL
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
16
16
years of professional experience
Work History
ADMISSIONS ADVISOR
American National University
01.2023 - 01.2025
- Proactively engage prospective students via phone, text, web conferencing, chat, and email to drive enrollment growth.
- Provided consultative support, addressing student needs and assisting with program selection.
- Pipeline Management using SalesForce.
- Exceeded enrollment targets by 110% through strategic prospecting, follow-ups, and CRM-driven outreach.
- Building and maintaining the relationship with the students interviewing and served as the main point of contact for all questions and concerns.
- Assisting with set up of student portal and orientation.
ACCOUNT MANAGER DIGITAL
Realtor.com
01.2022 - 01.2023
- Advised brokers on digital ads, enhancing client retention by 25%
- Conducted 125+ daily calls, aligning client needs with goals
- Managed pipeline remotely, achieving leads with analytics
- Supported partner onboarding, ensuring satisfaction
- Collaborated cross-functionally to enhance satisfaction
- Managed pipeline/leads with SalesForce and Zendesk
- Proactively sought out opportunities for upselling or cross-selling additional products or services to existing clients.
KEY ACCOUNT MANAGER REP
FTD Inc
01.2009 - 01.2021
- Managed $2M sales territory, enhancing customer engagement
- Directed onboarding, boosting product adoption
- Utilized multiple CRM systems connect with team and members
- Strengthened client relationships through regular communication and effective problem solving.
- Conducted 75+ outreach calls, resolving concerns
- Led process improvements, aligning with goals
- Analyzed sales data, enabling targeted marketing
Education
BUSINESS MANAGEMENT -
Philander Smith University
Little Rock, ARSkills
- Project Coordination
- Customer Operations
- Relationship Building
- Technical Proficiency
- CRM Systems
- Cross-Functional Collaboration
- Relationship building
- Detail-Oriented
- Analytical Skills
- Verbal Communication
- Problem-Solving
- Higher education expertise
Work Type
Full TimeWork Location
RemoteTimeline
ADMISSIONS ADVISOR
American National University
01.2023 - 01.2025
ACCOUNT MANAGER DIGITAL
Realtor.com
01.2022 - 01.2023
KEY ACCOUNT MANAGER REP
FTD Inc
01.2009 - 01.2021
BUSINESS MANAGEMENT -
Philander Smith University
Similar Profiles
Tracy ThompsonTracy Thompson
Consultant/International Advisor / Adjunct Faculty at American National UniversityConsultant/International Advisor / Adjunct Faculty at American National University
Lesa MooreLesa Moore
Director of Healthcare Sciences at American National UniversityDirector of Healthcare Sciences at American National University
Isaac AppleberryIsaac Appleberry
Front Office Assistant at American National UniversityFront Office Assistant at American National University
Tyniah BanksTyniah Banks
Certified Nursing Assistant at Marklund Children's HomeCertified Nursing Assistant at Marklund Children's Home
Brittany WinfieldBrittany Winfield
Director of Nursing at Safe Life Home HealthDirector of Nursing at Safe Life Home Health