Zaynab Spain
Kingston,PA
Summary
With over 4 years of experience in delivering high-quality customer service, I have developed strong organizational and leadership skills. My ability to transform chaos into structure has been proven through managing teams effectively. I excel at building reliable teams with exceptional communication skills. I am a dependable candidate who thrives in managing multiple priorities with a positive attitude. I am always eager to take on additional responsibilities to ensure the achievement of team goals.
Overview
5
5
years of professional experience
Work History
Customer Manager
Wren Kitchens
02.2023 - Current
- Handled Inbound and outbound calls
- Respond to emails
- Managed the pre-delivery team
- Achieve individual and department targets and expectations set out by department managers
- Handled escalated customers
Work From Home Agent
Radienz Living
01.2021 - 02.2023
- Provided first-level end user resolution to an average of 50 customer inquiries per day escalated through all access channels (Portal, Chat, Email, and Phone)
- Responded to client inquiries within established timelines, resulting in a 95% customer satisfaction rate
- Provided consultative guidance to customers towards the resolution to their service issue
Team Lead Crew Member
Chick-fil-a
09.2019 - 01.2021
- Prepare, assemble, and serve food to food stations
- Adaptable and flexible with working multiple positions in the kitchen
- Managed the back of the house
Education
High School Diploma -
Georgia Cyber Academy
Atlanta, GA06-2019
Skills
- Salesforce knowledge
- Customer relations
- Empathetic
- Ability to remain calm when dealing with angry customers
- Leadership
- Adaptability
- Time management
- Organization
- Team building
- Communication skills
- Training and mentoring
Timeline
Customer Manager
Wren Kitchens
02.2023 - Current
Work From Home Agent
Radienz Living
01.2021 - 02.2023
Team Lead Crew Member
Chick-fil-a
09.2019 - 01.2021
High School Diploma -
Georgia Cyber Academy
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