Zayne Pino
Berlin
Summary
Dynamic professional with a proven track record at the American Swedish Historical Museum, excelling in customer support. Recognized for enhancing guest satisfaction through effective problem resolution. A fast learner skilled in POS systems, committed to fostering a welcoming environment and maintaining high operational standards. Experienced with organizing and leading student initiatives to improve engagement and communication. Utilizes effective leadership and organizational skills to drive team collaboration and project success. Knowledge of managing dynamic environments and adapting to changing needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Weekend Manager
American Swedish Historical Museum
06.2023 - Current
- Trained new staff on customer service protocols and museum policies for consistent guest experiences.
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Ensured compliance with all company policies and procedures while maintaining confidentiality of sensitive information.
- Maintained high standards of cleanliness throughout the facility, ensuring a pleasant atmosphere for guests.
Education Assistant
American Swedish Historical Museum
06.2025 - 08.2025
- Fostered curiosity and interest through creative hands-on activities.
- Strengthened community relations through regular participation in outreach programs and events.
- Skilled at working independently and collaboratively in a team environment.
Student Lead for the Office of the President
Rowan University
05.2022 - Current
- Led student orientation programs to enhance engagement and integration for new students.
- Coordinated events that promoted campus resources, fostering community awareness among students.
- Established consistent meeting schedules that accommodated diverse availability among participants leading to increased attendance and involvement in the group.
- Facilitated effective communication between faculty advisors and student lead teams, creating a productive working environment for all parties involved.
Student Worker, History
Rowan University
08.2025 - 12.2025
- Utilized advanced mapping software to generate precise spatial data visualizations
- Completed data entry tasks with accuracy and efficiency.
Busser
New Berlin Diner
04.2021 - 03.2022
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored inventory levels of utensils and supplies, reporting needs to management.
Education
Bachelor of Arts - History (concentration in International Studies)
Rowan University
Glassboro, NJ12-2025
High School Diploma -
Eastern Regional High School
Vorhees, NJ05-2022
Skills
- Customer support
- POS systems
- Flexible and adaptable
- Fast learner
- Computer skills
- Team management
Certification
- CPR Certified - 11/12/25 through 11/12/27
- WFR Certified - 12/18/25 through 12/18/27
Timeline
Student Worker, History
Rowan University
08.2025 - 12.2025
Education Assistant
American Swedish Historical Museum
06.2025 - 08.2025
Weekend Manager
American Swedish Historical Museum
06.2023 - Current
Student Lead for the Office of the President
Rowan University
05.2022 - Current
Busser
New Berlin Diner
04.2021 - 03.2022
Bachelor of Arts - History (concentration in International Studies)
Rowan University
High School Diploma -
Eastern Regional High School