Zazttaney Poliahu-Sulliban
Hāwī,HI
Summary
Highly skilled employee with 7 years of experience supporting Food and Beverage, Culinary and other operations. Maintained communication while working closely with cooks, servers, hosts and managers to accomplish memorable service to guests, proactive knowledge of food and beverage and apply skills in various environments. Expert at providing exceptional customer service by quickly and energetically completing special requests. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Cook 3
The Westin Hapuna Beach Resort
Kamuela
06.2024 - Current
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- CURRENTLY WORKING TT COOK 2 (Saute Station on Hotline).
Cook 4
The Westin Hapuna Beach Resort
Kamuela
08.2022 - 06.2024
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Set up work stations prior to opening to minimize prep time.
- Replenished food items from inventory and rotated ingredients.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Checked quality of food products to meet high standards.
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Pool Server/Attendant
The Westin Hapuna Beach Resort
Kamuela, HI
04.2021 - 08.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Led team in carrying out day-to-day tasks with customer service program in mind.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Answered questions about menu items and provided recommendations when requested.
- Processed cash and credit card payments accurately and efficiently.
- Used clear communication to relay food and drink orders to kitchen staff.
Expeditor/Food Runner
The Westin Hapuna Beach Resort
Kamuela, HI
04.2019 - 04.2021
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Relayed orders and special requests to cooks.
- Offered insight into menu items to answer customer questions.
- Assisted servers to optimize guest dining experience.
- Memorized dining room floor plans and understood seat number system.
- Inventoried food supplies to determine needs and replenish stations.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
- Coordinated service for food runners and other kitchen staff.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Room Service Server
The Westin Hapuna Beach Resort
Kamuela, HI
08.2018 - 04.2019
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Prepared silverware roll-ups, took out trash, and washed dishes.
- Assessed quality of food and beverage products prior to delivery.
- Refilled service bins with napkins, straws and utensil items to keep fully stocked.
- Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
- Provided excellent customer service by answering questions about menu selections, dietary restrictions, and other related topics.
Education
High School Diploma -
Kohala High School
Kapaau, HI05.2018
Skills
- High-volume dining
- Menu knowledge
- Safe food handling
- Point of Sale (POS) system operations
- Multitasking Abilities
- Time management abilities
- Relationship building
- Excellent communication
- Works Well Under Pressure
- Cooking
Education and Training
other
Timeline
Cook 3
The Westin Hapuna Beach Resort
06.2024 - Current
Cook 4
The Westin Hapuna Beach Resort
08.2022 - 06.2024
Pool Server/Attendant
The Westin Hapuna Beach Resort
04.2021 - 08.2022
Expeditor/Food Runner
The Westin Hapuna Beach Resort
04.2019 - 04.2021
Room Service Server
The Westin Hapuna Beach Resort
08.2018 - 04.2019
High School Diploma -
Kohala High School