Zachary Defoe
Summary
Energetic Field Service Engineer 10-year background performing medical device repairs, installations, maintenance and troubleshooting. Committed to providing optimum customer service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
11
11
years of professional experience
Work History
Field Service Engineer
Advanced Sterilization Products
05.2022 - Current
- Performed onsite installation, corrective maintenance and preventive maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Became proficient in ASP's computer system to accurately document services provided.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of technical issues.
- Managed my current territory which includes south and west Michigan and northern Ohio.
Biomedical Technician and Field Service Technician
Universal Hospital Services
09.2014 - 05.2022
- Completed repairs and preventive maintenance on UHS fleet equipment
- Using UHS's computer systems to input proper documentation involving repairs and preventive maintenance.
- Completed training on five ASP sterilizers including the NX, NX All Clear, 100 NX, 100 NX All Clear and the 100S.
- Completed training on Acist injectors including; CTA, CTA+, MR and CVI.
- For Acist Medical Systems, I regularly complete repairs and preventive maintenance on their injectors
- This includes troubleshooting, completing proper documentation, setting up appointments and working with customers to meet their needs
- For ASP, I completed preventive maintenance on three of their devices.
- I receive a monthly list of PM's to be completed and have to coordinate my schedule to get the PM's done as well as being ready to complete emergency service for Acist injectors.
Sales Associate
Home Depot
02.2013 - 04.2014
- Work with other employees to make sure everything is in order as far as store appearance as well as working with customers to accommodate their needs.
Education
Associate in Biomedical Technology - Plan to pursue a degree in Technology Management from Eastern Michigan University
Schoolcraft College
Livonia, MI08.2017
Associate in Electronic Technology -
Schoolcraft College
Livonia, MI12.2014
Skills
- Remote Support
- Troubleshooting and repair
- Equipment Installation
- On-Site Support
- Service Documentation
References
- Kevin Mailloux, Field Service Engineer II, Advanced Sterilization Products, (586)-530-8799
- Larry Mifsud, Technical Service Supervisor, Universal Hospital Services, 28339 Beck Rd. Suite F7 & F8, Wixom, MI, 48393
Timeline
Field Service Engineer
Advanced Sterilization Products
05.2022 - Current
Biomedical Technician and Field Service Technician
Universal Hospital Services
09.2014 - 05.2022
Sales Associate
Home Depot
02.2013 - 04.2014
Associate in Biomedical Technology - Plan to pursue a degree in Technology Management from Eastern Michigan University
Schoolcraft College
Associate in Electronic Technology -
Schoolcraft College
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