Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ziarra Riddick

Charlotte,NC
Ziarra Riddick

Summary

Focused individual considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Fast worker wit attention to detail and completeness.

Meticulous and detail-oriented with excellent observational, organizational and communication skills. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience

Work History

Nike Clearance Store

Athlete Sales Associate
03.2023 - 10.2023

Job overview

  • Promoted company programs for warranty sales and seasonal promotions to boost sales.
  • Processed customer payments and bagged items to complete buying experience.
  • Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
  • Interacted with customers to provide information on different features regarding apparel and sports equipment.
  • Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales.
  • Processed all stock and receivable transfers.
  • Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.
    • Serve as a product knowledge resource for consumers and entry level associates.
    • Assist Leads, Senior Associates, and Managers in training entry level associates.
    • Assist with loss prevention efforts by providing proactive customer service.
    • Assist with maintaining store visuals and safety measures.

NCSU Veteran Office

Office Manager
08.2021 - 05.2022

Job overview

  • Participated in strategic planning to execute in best interests of plan goals.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Maintained well-stocked and organized office supply room to aid in inventory management.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Answered phones to process requests, transfer calls or relay messages to appropriate personnel.

IHOP

Server
03.2021 - 05.2021

Job overview

  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods

Zaxbys

Cashier
06.2020 - 12.2020

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

North Carolina State University
Raleigh, NC

Some College (No Degree) from Exploratory Studies

University Overview

  • Dean's List Spring semester of 2022
  • 3.4 GPA
  • Professional development completed in Philosophy
  • Member of Zoology Club

University of North Carolina At Charlotte
Charlotte, NC

Bachelor of Arts from Criminal Justice
05.2025

University Overview

  • Member of Army ROTC
  • Received Academic-based Tuition Assistance

Hoke County High School
Raeford, NC

High School Diploma
01.2021

University Overview

  • Honor Roll all four years of high school
  • 4.2 GPA
  • Ranked in Top 6% of class
  • Extracurricular Activities: JROTC, Track Team, School Volunteer
  • Elected Captain of Track Team
  • Beta Club Member
  • Summa cum laude graduate

Skills

  • Workflow planning
  • Stocking and Replenishing
  • Payment Processing
  • Transactions and Cash Handling
  • Sales Goals
  • Sales Assistance
  • Apparel Knowledge
  • Customer Engagement
  • Product Knowledge
  • Inventory Management
  • Informed Product Selections
  • Store Organization
  • Stocking and Receiving

Timeline

Athlete Sales Associate
Nike Clearance Store
03.2023 - 10.2023
Office Manager
NCSU Veteran Office
08.2021 - 05.2022
Server
IHOP
03.2021 - 05.2021
Cashier
Zaxbys
06.2020 - 12.2020
North Carolina State University
Some College (No Degree) from Exploratory Studies
University of North Carolina At Charlotte
Bachelor of Arts from Criminal Justice
Hoke County High School
High School Diploma

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Ziarra Riddick