Summary
Overview
Work History
Education
Skills
Timeline
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ZEANNA CLEMENTS

Norfolk,VA

Summary

Pharmacy professional prepared to excel in leadership role within fast-paced environment. Proven track record in managing pharmacy operations and optimizing workflow for superior patient outcomes. Known for fostering team collaboration and adapting to dynamic needs with key skills in medication management and regulatory compliance. Managed the verification and filing of over 1500 daily prescriptions in a fast-paced retail pharmacy setting.


Overview

7
7
years of professional experience

Work History

Lead Certified Pharmacy Technician

CVS Pharmacy
01.2025 - Current
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Promoted safe medication use by educating patients on potential drug interactions and side effects.
  • Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
  • Supervised up to 9 pharmacy technicians and coordinated day-to-day assignments.

Inventory Specialist

CVS Pharmacy
06.2024 - 01.2025
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Handled day-to-day shipping and receiving overseeing more than 75 packages per day.

PHARMACY TECHNICIAN

CVS PHARMACY
02.2022 - 06.2024
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

PERSONAL SHOPPER

WALMART SUPERCENTER
06.2021 - 09.2021
  • Responsible for identifying clients’ needs and locating products that meet those requirements. Know and understand product/merchandise information. Meet and/or exceed sales and new account goals. Deliver quality, personalized customer service.

SALES REPRESENTATIVE

LIFE PROTECT 24/7
12.2020 - 03.2021
  • Building rapport with customers and listening to their health concerns, selling medical alert units to the elderly.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.

CUSTOMER SERVICE ASSOCIATE

WALGREENS
03.2020 - 02.2021
  • Assist customers in a variety of departments, including photo development, grocery, pharmacy, and health and beauty section. Operate cash registers, stock shelves, and perform cleaning duties while at work.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

WAREHOUSE MAIL SORTER

PITNEY BOWES
10.2020 - 12.2020
  • Prepare outgoing metered mail by reviewing proper date, postage, and good quality barcodes prior to being placed into production, communicate errors and recognize bad barcodes found in the mail. Troubleshoot and remove mail piece jams from machine. Perform all additional duties as required.

CREW MEMBER

WENDYS
09.2018 - 12.2019
  • Typically assist customers and prepare food. Work order counters, registers, and drive-thru window. Quickly prepares food made to order.

Education

BSN - Pre-Nursing

Norfolk State University
Norfolk, VA
04-2024

High School Diploma -

Bayside High School
Virginia Beach, VA
06.2020

Medical Systems Adminstration

Virginia Beach Technical And Career Education Center
06.2019

Skills

  • Commitment to continuous learning
  • Identifying issues that may arise with prescriptions, insurance claims, or medication availability and finding solutions quickly
  • Proficient in appointment scheduling, medical terminology, and telephone procedures
  • Effectively communicating with patients, explaining medication instructions, and answering questions about prescriptions or side effects
  • In-depth knowledge of medications, dosage calculations, and drug interactions
  • Managed the processing and submission of daily prescription claims to multiple insurance providers, including Medicare, Medicaid, and private insurers, ensuring accurate reimbursement and minimal claim rejections
  • Ability to lead and coordinate a team of pharmacy technicians, ensuring efficient workflow and task delegation
  • Ensuring proper stock levels of medications, managing orders, and tracking expiration dates
  • Managed the verification and organization of over 1500 daily prescriptions, ensuring accuracy and efficiency in a high-volume retail pharmacy environment

Timeline

Lead Certified Pharmacy Technician

CVS Pharmacy
01.2025 - Current

Inventory Specialist

CVS Pharmacy
06.2024 - 01.2025

PHARMACY TECHNICIAN

CVS PHARMACY
02.2022 - 06.2024

PERSONAL SHOPPER

WALMART SUPERCENTER
06.2021 - 09.2021

SALES REPRESENTATIVE

LIFE PROTECT 24/7
12.2020 - 03.2021

WAREHOUSE MAIL SORTER

PITNEY BOWES
10.2020 - 12.2020

CUSTOMER SERVICE ASSOCIATE

WALGREENS
03.2020 - 02.2021

CREW MEMBER

WENDYS
09.2018 - 12.2019

BSN - Pre-Nursing

Norfolk State University

High School Diploma -

Bayside High School

Medical Systems Adminstration

Virginia Beach Technical And Career Education Center

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ZEANNA CLEMENTS