Zearanna Lampkin
Phoenix,Arizona
Overview
3
3
years of professional experience
Work History
Logistics Specialist
Amazon
08.2023 - Current
- Coordinate with vendors, suppliers, and transport companies to ensure timely delivery of goods.
- Manage and update the online tracking system for all incoming and outgoing shipments.
- Actively detect and address potential logistics challenges to avoid supply chain disruptions.
- Deep knowledge of supply chain and logistics concepts.
Senior Customer Service Representative
Santander Consumer USA
05.2022 - 08.2023
- Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems
- Delivered high-quality service to customers by following optimal procedures and implementing creative solutions
- De-escalated conflicts using calm and professional approaches combined with advanced procedural knowledge
Assistant Director
Bright Minds Learning Academy
06.2021 - 01.2022
- Assisted director with creation of long-range business strategy
- Managed daily workloads by organizing effective schedules and delegating tasks
- Kept all paperwork current and compliant with internal standards and legal requirements
- Recruited, trained, and managed staff to delivery educational programs
- Devised improvements to enhance learning experiences and student success
Education
High School Diploma -
Gateway College and Career Academy
Riverside, California06.2019
Skills
- Conflict management
- Inbound call management
- Call control
- Strong organizational skills - ability to handle multiple tasks simultaneously
- Excel, Microsoft and other software knowledge
Timeline
Logistics Specialist
Amazon
08.2023 - Current
Senior Customer Service Representative
Santander Consumer USA
05.2022 - 08.2023
Assistant Director
Bright Minds Learning Academy
06.2021 - 01.2022
High School Diploma -
Gateway College and Career Academy