Zeb Daimler
Grand Ledge
Summary
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
23
23
years of professional experience
Work History
Delivery Driver
Amazon Flex
Lansing, MI
07.2022 - Current
- Coordinated routes to consistently meet delivery deadlines and enhance service quality
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
Owner / Pool Installer
DC Pools
01.2008 - Current
- Operated pool installation and liner replacement business, managing operations to ensure seamless project execution
- Managed customer relationships, scheduling, and project execution to enhance client satisfaction
- Executed high-quality installations prioritizing safety and customer satisfaction
Senior Compliance Auditor & Trainer
Priority Health
01.2012 - 01.2022
- Led auditing efforts ensuring adherence to CMS regulations, state laws, and internal policies, enhancing overall compliance posture
- Conducted thorough compliance audits to ensure adherence to healthcare regulations and standards.
- Identified and mitigated fraud, waste, and abuse risks within government healthcare programs
- Developed and implemented audit frameworks, policies, and procedures to improve accuracy and compliance
- Served as subject matter expert on Medicare premium billing
- Trained and onboarded employees and out-of-state contractors on compliance standards and audit processes, fostering a culture of compliance
- Created and delivered training materials, including presentations and process documentation, to enhance understanding of compliance requirements
Call Center Manager
AAA Emergency Roadside Service
01.2004 - 01.2012
- Managed high-volume inbound calls in fast-paced environment, ensuring service quality and customer satisfaction
- Coordinated emergency roadside assistance, facilitating timely towing and service updates for members
- Delivered empathetic, solutions-focused customer service, resolving member issues efficiently and enhancing overall member experience
- Coordinated emergency roadside assistance including towing and service updates
Education
High School -
Lakeview High School
2000
Grand Rapids Community College
Montcalm Community College
Skills
- CMS & Government Compliance (Medicare)
- Audit Development & Oversight
- Training & Workforce Development
- Policy & Procedure Creation
- Fraud, Waste & Abuse Prevention
- Process Improvement & Operational Efficiency
- Customer Service & Conflict Resolution
Accomplishments
- Selected as trainer responsible for onboarding and developing team members and contractors
- Improved audit processes and strengthened compliance through policy and procedure enhancements
- Recognized as a key contributor bridging compliance requirements and operational execution
Timeline
Delivery Driver
Amazon Flex
07.2022 - Current
Senior Compliance Auditor & Trainer
Priority Health
01.2012 - 01.2022
Owner / Pool Installer
DC Pools
01.2008 - Current
Call Center Manager
AAA Emergency Roadside Service
01.2004 - 01.2012
High School -
Lakeview High School
Grand Rapids Community College
Montcalm Community College