Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Zeb Puddy

Green Bay,WI

Summary

Results-oriented professional with outstanding communication and project management abilities. Thrives in fast-paced settings, adeptly managing multiple tasks with efficiency and effectiveness. Renowned for proactive approach to problem-solving, consistently identifying and resolving issues to streamline processes and align with team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr Salesforce Consultant

SaltClick
10.2023 - Current
  • Delivered full-service implementations and Managed Services solutions in multiple Clouds, mainly Sales, Service and Experience Cloud
  • Partnered with Salesforce to provide specialized expertise and develop implementation plans
  • Managed multiple clients, sprints, and lifecycles of projects in tandem with Project Managers
  • Supervised work of consultants, designers and developers, assigned tasks and monitored performance against sprint and project targets

Sr Salesforce Administrator

Nicolet National Bank
09.2021 - Current
  • Spearheaded end-to-end Salesforce administration, fulfilling all responsibilities and carrying out tasks akin to a Salesforce Administrator
  • Conducted thorough data management, ensuring accuracy, integrity, and consistency of data across the Salesforce platform
  • Collaborated closely with stakeholders, business analysts, and development teams to identify opportunities for system enhancements and facilitated their successful implementation
  • Provided comprehensive user support, troubleshooting issues, conducting training sessions, and creating user-friendly documentation to maximize system utilization
  • Stayed abreast of the latest Salesforce updates, industry trends, and emerging technologies to continually enhance Salesforce capabilities and provide strategic recommendations.

IT Support Specialist

Nicolet National Bank
01.2021 - 09.2021
  • Provided frontline technical support to end-users, including troubleshooting hardware, software, and network issues promptly and efficiently
  • Managed our MDM tool, MaaS360
  • Installed, configured, and maintained hardware, software, and network components, ensuring their proper functionality and security
  • Performed user account management activities, including creating, modifying, and disabling user accounts, as well as managing access permissions
  • Collaborated with IT team members to develop and implement IT policies, procedures, and guidelines.

Personal Banker

Nicolet National Bank
04.2019 - 01.2021
  • Consulted with customers to provide high quality assistance in opening accounts that best suited their financial needs and goals
  • Assisted on teller line with various duties including counting cash shipments, override transactions, and processing business deposits
  • Kept a scorecard for the branch and personal goals to make sure we continued to see growth
  • Hosted and led contests and other games for customers to drive growth and cross-sell opportunities.

Education

Computer Science - Software Engineering

University of Wisconsin - Green Bay
05.2022

Skills

  • Salesforce
  • SQL / SOQL
  • Data Management
  • REST/SOAP APIs
  • Project Management
  • Agile Methodology
  • Business Analysis
  • Security management
  • Product Life Cycle Management
  • Requirements Gathering

Certification

Salesforce Certifications:

  • Administrator, 04/2022
  • Advanced Administrator, 07/2024
  • Business Analyst, 12/2023
  • Sales Cloud Consultant, 06/2024
  • Platform App Builder, 01/2024

Timeline

Sr Salesforce Consultant

SaltClick
10.2023 - Current

Sr Salesforce Administrator

Nicolet National Bank
09.2021 - Current

IT Support Specialist

Nicolet National Bank
01.2021 - 09.2021

Personal Banker

Nicolet National Bank
04.2019 - 01.2021

Computer Science - Software Engineering

University of Wisconsin - Green Bay

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Zeb Puddy