Zecdra Woods
Georgia Secretary of State
DECATUR,GA
10
years of professional experience
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Work History
Call Center Representative
2 Years- Managed high-volume inbound calls, resolving inquiries and providing accurate information to constituents.
- Assisted in processing voter registrations and updates while ensuring data integrity within the system.
- Collaborated with team members to enhance customer service protocols, improving response times on inquiries.
- Provided exceptional support during peak election periods, maintaining professionalism under pressure and optimizing workflow.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
911 Telecommunicator
5 Months- Responded efficiently to emergency calls, gathering critical information for dispatch and first responders.
- Operated multi-line phone systems and radio communications to ensure timely response coordination.
- Collaborated with law enforcement and emergency services to facilitate effective incident resolution.
- Maintained accurate records of calls, dispatches, and incidents for operational review and analysis.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
- Calmed callers in distress, gathering vital information for emergency response teams.
Lead Consultant
7 Years 2 Months- Exhibited strong personal responsibility by consistently meeting deadlines and commitments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Collaborated with team members to streamline packing processes and reduce waste.
- Trained new staff on packing techniques and safety protocols to enhance productivity.
- Maintained clean and organized workstations to promote safe working conditions.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
Education
High School Diploma
Skills
Customer support
Client assistance
Data management
Customer service
Call documentation
Issue resolution
Data gathering
Order processing
Process improvement
Verbal and written communication
Call handling
Customer service
Timeline
Call Center Representative
Georgia Secretary of State
08.2024 - CurrentRead More
911 Telecommunicator
IXP
11.2023 - 04.2024Read More
Lead Consultant
FedEx Office
10.2016 - 12.2023Read More
Wenonah High School
High School Diploma
Read More