Zechariah Mitchell
Sandy Springs,Georgia
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CONTACT REPRESENTATIVE
Internal Revenue Service
08.2022
- Deliver technical support to individuals through telephone channels with meticulous attention to detail and adept communication skills
- Execute research, perform data analysis, and apply problem-solving expertise to formulate impactful solutions across diverse accounts
- Deploy cutting-edge technology and software applications to deliver streamlined assistance and optimize operational efficiency.
(ENTRY LEVEL) HELP DESK TECHNICIAN
Home Depot
01.2023 - 12.2023
- Enthusiastically responded to an average of 40 incoming calls daily, providing excellent customer support and effectively resolving customer issues
- Delivered high-quality technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
- Provided basic remote access solution implementation and support, including VPN, Remote Desktop Services, and Citrix, to the entire 300-customer database
- Performed regular system documentation maintenance in the ticketing system
- Delivered comprehensive IT support relating to technical issues involving a variety of applications and operating systems to customers and 100 staff members, including senior management.
Education
High school -
WESTLAKE
05.2017
Skills
- Leadership
- Database Research
- Resolving Issues
- Analytical abilities
- Call Center Operations
- Gathering Information
- Verbal And Written Communication
- Ticket Management
- Network Infrastructure Monitoring
- Remote System Analysis
- Issue Resolution
- User Training
- Data Security
Accomplishments
- Contributed to a reduction in operational costs of Number%.
- Increased number of resolved job tickets by Number% over previous year.
- Recipient of individual and departmental awards for providing stellar client service.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Completed intensive training in database fundamentals and software engineering.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Endorsements in software development and mobile applications.
Certification
FOUNDATION OF CYBERSECURITY, Google Coursea, 12/2023, 01/2024, https://www.coursera.org/account/accomplishments/verify/QYUREF2LN3CE?utm_source=ios&utm_medium=certificate&utm_content=cert_image&utm_campaign=sharing_cta&utm_product=course
Personal Information
Title: Contact Representative
Publications
01/2024
Timeline
(ENTRY LEVEL) HELP DESK TECHNICIAN
Home Depot
01.2023 - 12.2023
CONTACT REPRESENTATIVE
Internal Revenue Service
08.2022
High school -
WESTLAKE