Queen Williams

• Improved customer satisfaction by resolving issues efficiently and professionally.
• Built lasting relationships with clients through effective communication and attentive service.
• Exceeded performance targets consistently by prioritizing tasks and managing time effectively.
• Enhanced team productivity by collaborating on projects and sharing best practices with colleagues.
• Achieve 100% on quality for inbound call observation (Goal 80%)
• conduct troubleshooting to resolve issues and complaints for resolution
• manage assigned projects -Telework experience for contact center representative.
• maintain confidentiality and discretion with financial and personal identifiable information (PII)
• Successfully handle inbound customer service inquire via email, fax and phone media channels,

• Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
• Improved customer retention rates by understanding their needs and offering tailored solutions.
• Streamlined client onboarding process with effective communication and timely followups.
• Consistently met or exceeded performance metrics, demonstrating a strong commitment to customer success.

: Computed and dinarion a no dustin hoting of FedEx shipments

Identified and assigned training resource for after-hours support and vacation coverage.

• Interim lead: supported team, distributed work, answered questions and facilitated training.
• Performed administrative work (prepared parcel deliveries, timecards and :
  managed SPAR system)
  Received and processed add-on requests
  Resolved laboratory issues and routed consultants and technical issues to designated staff
  ...
  Retrieved and completed verification of submitted requisition forms
  Reviewed specimen orders and corrected processing errors
  Successfully handled inbound customer service inquires via fax and phone media channels
• Supported Pathologist and gathered information to resolve customer Issues

Completed and submitted requisition form filing

• conduct coordination and troubleshooting of Fedex shipments. identified and assigned training resource for after-hour support and vacation coverage
• interim lead: supported team,distributed work,answered questions and facilitated training.
• Performed administrative work (prepared parcel deliveries, timecards and managed SPAR system)
• Received and process add-on requests
• Resolved laboratory issues and routed consultants and technical issues to designated staff.
• retrieved and completed verification of submitted requisition forms
• Reviewed specimen orders and corrected processing errors
• Successfully handled inbound customer service inquires via fax and phone media channels
• Supported Pathologist and gathered information to resolve customer

• Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
• Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
• Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
• Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
• Adhered to laboratory protocols with receiving, identifying and accessioning of specimens
• Handled inbound calls and supported in-person site visits with customersand visitors
• Processed random urine chemistries with utilization of centrifuge machine.

• Reviewed our processed a assigned specimens and urine drug screens within 24 hours. processing goal Processed 67-7 requisitions per hour

Successfully facilitated timely test performance

Utilized various office machines and computers for calls and performance