Zechary Gayles
Chicago,Illinois
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Hospitality Service Manager
Puttshack
08.2021 - Current
- Enhanced guest satisfaction by developing and implementing effective hospitality service strategies.
- Streamlined operations for increased efficiency in managing daily tasks and addressing customer concerns.
- Increased repeat business with exceptional customer service, catering to individual guests'' preferences and needs.
- Collaborated with various departments to ensure seamless coordination of events and services for optimal guest experience.
- Developed staff training programs that resulted in improved team performance and higher guest satisfaction ratings.
- Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
Beverage Hospitality Manager
Puttshack
08.2021 - Current
- Managed a team of bartenders and servers, resulting in consistently high-quality service for guests.
- Implemented inventory control systems, reducing waste and lowering overall beverage costs.
- Built strong relationships with vendors, improving communication channels and fostering a positive working environment for mutual success.
- Increased employee retention rates by fostering a supportive work culture that emphasized teamwork, collaboration, professional development opportunities, recognition of achievements, open communication channels between management personnel at all organizational levels.
Sales Manager
Heritage Auctions
03.2021 - 11.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Team Leader Manager
TopGolf
11.2019 - 03.2021
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Team Leader Manager
TopGolf
08.2016 - 11.2019
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Led employee relations through effective communication, coaching, training, and development.
Sales Representative
Anheuser-Busch Sales
06.2015 - 11.2016
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Arts - Business Administration And Management
University of Missouri
Columbia, Mo05.2015
Skills
- Sales and Marketing
- Front office operations
- Staff Training and Development
- Emergency Preparedness
Timeline
Hospitality Service Manager
Puttshack
08.2021 - Current
Beverage Hospitality Manager
Puttshack
08.2021 - Current
Sales Manager
Heritage Auctions
03.2021 - 11.2021
Team Leader Manager
TopGolf
11.2019 - 03.2021
Team Leader Manager
TopGolf
08.2016 - 11.2019
Sales Representative
Anheuser-Busch Sales
06.2015 - 11.2016
Bachelor of Arts - Business Administration And Management
University of Missouri
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