Zedric Brown
SPRING,TX
Summary
Marketing and new business development manager with extensive retail experience and strong communication skills. Established impactful relationships with stakeholders to resolve challenges and drive business initiatives. Focused on enhancing skills to support organizational growth.
Overview
39
39
years of professional experience
Work History
Substitute Coordinator
Klein Collins High School
Klein, TX
02.2019 - 06.2026
- Coordinated substitute staffing for classrooms across Klein Collins High School.
- Managed scheduling and placement of substitutes to meet daily classroom needs.
- Communicated with teachers about specific requirements for substitute assignments.
- Assisted in training new substitutes on school policies and procedures.
- Maintained accurate records of substitute attendance and assignment details.
- Collaborated with administration to address staffing shortages and conflicts.
- Developed relationships with local substitute teachers to ensure reliable coverage.
- Evaluated feedback from teachers on substitute performance for improvement purposes.
- Created orientation materials for new substitutes to familiarize them with the school's policies and procedures.
- Provided support to long-term substitute teachers as needed.
- Collaborated with school administrators in order to develop strategies aimed at improving the overall quality of instruction provided by substituting teachers.
- Evaluated feedback from students, parents, faculty members in order to improve processes related to managing substitute teachers.
- Maintained accurate records of all absences and substitutions.
- Coordinated activities between substitutes, faculty, staff, and school administrators.
- Assisted with recruitment efforts by conducting interviews and reference checks on potential substitutes.
- Prepared reports related to absenteeism rate among faculty members and corresponding impact on student learning outcomes.
- Utilized various software tools to track attendance data for absent teachers and arrange suitable replacements accordingly.
- Worked closely with Human Resources department in order to ensure compliance with state regulations concerning hiring practices of substitutes.
- Attended meetings held by district office personnel related to changes in policies or procedures concerning substituting teachers.
- Resolved conflicts between substitutes and school personnel in a timely fashion.
- Organized substitute placement schedules in an efficient manner.
- Monitored the performance of substitutes to ensure quality teaching standards were met.
- Managed the daily operations of the Substitute Office including filing documents, answering phones, scheduling appointments.
- Communicated regularly with faculty, staff, parents, students, and other stakeholders regarding substitute teacher availability issues.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Worked with finance department to file receipts and reimbursements.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
- Guided employees in handling difficult or complex problems.
- Recruited, interviewed and selected employees to fill vacant roles.
New Business Development Manager
Jiffy Lube
Houston, Texas
09.2012 - 01.2016
- Collaborated with cross-functional teams to align business objectives and strategies.
- Planned and executed promotional campaigns to attract new customers effectively.
- Maintained relationships with key clients to ensure satisfaction and retention.
- Presented business proposals to potential partners and stakeholders confidently.
- Established measurable objectives and KPIs for new business efforts.
- Identified target markets and developed marketing plans accordingly.
- Managed key relationships with customers, partners, and vendors to ensure successful business development initiatives.
- Provided support throughout entire sales process from prospecting through closing deals.
- Prepared detailed reports on competitive landscape and emerging trends in the industry.
- Analyzed data to evaluate effectiveness of current tactics and develop future strategies.
- Monitored progress of projects closely ensuring timely completion within budget constraints.
- Participated in trade shows, conferences, networking events to build brand awareness.
- Maintained up-to-date knowledge of industry developments related to products and services offered.
- Utilized CRM software to track leads, manage contacts and record relevant information about prospects.
- Developed effective communication materials such as brochures, flyers, videos.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
- Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
- Cultivated a culture of innovation and continuous improvement within the business development team.
- Implemented CRM strategies to improve customer engagement and retention.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
New Business Development Manager
Shell Oil Products US
Houston, Texas
06.2009 - 09.2012
- Developed strategic partnerships to enhance market presence and drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Collaborated with cross-functional teams to align business objectives and strategies.
- Maintained relationships with key clients to ensure satisfaction and retention.
- Analyzed competitive landscape to inform business development strategies and tactics.
- Presented business proposals to potential partners and stakeholders confidently.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Established measurable objectives and KPIs for new business efforts.
- Developed and implemented strategies to increase new customer acquisitions.
- Managed key relationships with customers, partners, and vendors to ensure successful business development initiatives.
- Identified target markets and developed marketing plans accordingly.
- Provided support throughout entire sales process from prospecting through closing deals.
- Prepared detailed reports on competitive landscape and emerging trends in the industry.
- Created sales presentations outlining products and services and value proposition for prospective clients.
- Coordinated the launch of new products and services in the market place.
- Participated in trade shows, conferences, networking events to build brand awareness.
- Utilized CRM software to track leads, manage contacts and record relevant information about prospects.
- Developed effective communication materials such as brochures, flyers, videos.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Senior Territory Sales Representative
Shell Oil Products US
Sparta, New Jersey
01.1990 - 06.2009
- Developed territory sales strategies to enhance market presence and customer engagement.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Conducted market analysis to identify new business opportunities within assigned territory.
- Built and maintained strong relationships with key clients and stakeholders in the industry.
- Provided training and support to junior sales representatives on best practices.
- Executed promotional campaigns to drive product awareness and increase sales volume.
- Monitored competitor activities and trends to adjust sales tactics accordingly.
- Utilized CRM systems to track sales activities and manage client interactions effectively.
- Resolved customer complaints promptly and professionally.
- Attended trade shows and conferences to promote products and services.
- Developed and implemented sales strategies to increase market share in assigned territory.
- Developed and implemented sales territory growth strategies and ambitious objectives.
- Performed cost-benefit analysis on proposed projects or initiatives.
- Maintained accurate records of all sales activities including pipelines, leads, quotes, orders.
- Analyzed market trends and competitor activity to identify opportunities for growth.
- Contacted current and prospective customers via telephone, email and in-person visits to consistently grow territory business.
- Generated monthly performance reports for management review.
- Built strong relationships with customers through regular visits, follow-up calls, and emails.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
- Conducted product demonstrations, presentations, and training for clients.
- Monitored competitor activities to identify new opportunities for business growth.
- Assisted in developing brand recognition initiatives such as social media campaigns or loyalty programs.
- Created reports outlining customer needs, competitive activity, and sales forecasts.
- Protected and grew business from established territory partners.
- Provided technical support when needed to ensure client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Recruited, hired and trained new hires to optimize profitability.
Territory Sales Representative
Shell Oil Products US
Detroit, Michigan
07.1987 - 12.1989
- Cultivated strong relationships with retail partners to enhance product visibility.
- Conducted market analysis to identify customer needs and preferences.
- Collaborated with marketing teams to develop promotional strategies and campaigns.
- Presented product information to clients, ensuring clear communication of benefits.
- Analyzed sales data to refine strategies and improve territory performance.
- Attended industry events to network and promote Shell Oil Products offerings.
- Developed and implemented sales strategies to increase territory revenue.
- Developed relationships with key decision makers at target accounts.
- Promoted brand awareness through effective communication of product features and benefits.
- Identified potential customers, evaluated their needs and created customized solutions.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Generated detailed reports on sales performance against targets set by management.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Monitored competitors' activities and pricing strategies within the assigned territory.
- Maintained accurate records of all sales activities within the assigned territory.
- Participated in regular team meetings to discuss progress and challenges faced by the team members.
- Provided training to existing customers on product usage, implementation and upgrades.
- Attained annual quota.
- Developed KPIs with accounts to measure and monitor performance.
- Collaborated with customers to create mutually rewarding and lucrative partnerships.
- Worked closely with other departments such as operations, logistics, finance.
- Identified potential customers and developed relationships with key decision makers.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
- Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
- Recruited, hired and trained new hires to optimize profitability.
Education
Bachelor of Science - Business Administration and Management
Miles College
Fairfield, AL05-1986
Skills
- Project Coordination
- Volunteer Recruitment
- Community Engagement
- Scheduling Coordination
- Data Management
- Excel
- Word
- PowerPoint
- Outlook
- Social Media Outreach
Volunteer Service
- Trustee Board Secretary, First Baptist Church of Lincoln Gardens
- President of the Board, The Estates at Country Side Board
- Chairman of the Board, The First Tee of Middlesex and Somerset Counties
- Volunteer Coach, North Brunswick Soccer League
- Volunteer Coach, First Tee Program
- Houston Open Volunteer Hole 18th Tee & Driving range for 5 years
- Insperity Golf Tournament Volunteer 8th Tee for 4 years
- Volunteer Coach, Cross Sports Program
Training
- CORO Training
- Sales Consultant Training
- Decisions on Capital Investments Program
- Legal Awareness
- Negotiations
- Influence & Persuasion
- Become a Trusted Advisor
Accomplishments
- 2 time Laurel Nominee
5 year Special Recognition Award Winner
Rated among top performers
Support employee of the year Klein Collins 3 separate years
Charitable Golf Classic, Established and developed a charitable golf classic to raise funds for a community non-profit, raising over $300,000 to support various community programs.
Timeline
Substitute Coordinator
Klein Collins High School
02.2019 - 06.2026
New Business Development Manager
Jiffy Lube
09.2012 - 01.2016
New Business Development Manager
Shell Oil Products US
06.2009 - 09.2012
Senior Territory Sales Representative
Shell Oil Products US
01.1990 - 06.2009
Territory Sales Representative
Shell Oil Products US
07.1987 - 12.1989
Bachelor of Science - Business Administration and Management
Miles College