Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zee Roberts

Scottsdale,AZ

Summary

Experienced sales professional with 25+ years of management and customer service expertise in the retail sales industry. Proven track record of driving growth, increasing revenue, and ensuring customer satisfaction. Skilled in empowering teams to thrive in a competitive and fast-paced environment, consistently surpassing company objectives and fostering sustainable long-term growth.

Overview

27
27
years of professional experience

Work History

Sales/ Personal Stylist

Nordstrom
09.2017 - Current
  • Consult with clients to determine style preferences and provide appropriate recommendations for an updated/ new image that reflects their personality and lifestyle
  • Maintain up-to-date knowledge of new fashions by attending industry events and monitoring consumer market trends
  • Provide expert guidance during shopping excursions, ensuring efficient use of time and resources while finding the perfect additions to clients'' wardrobes.
  • Developed strong rapport with clients through attentive listening and effective communication, leading to long-term relationships and repeat business.
  • Organize seasonal closet audits for clients, keeping their wardrobe current and versatile throughout the year.
  • Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.

Store Manager – San Tan Market Place

Verizon Wireless
09.2000 - 09.2013
  • Responsible for overall store performance and results, employee development, customer relations and satisfaction, compliance operations, risk management and inventory control, budget and cost control, hiring process and staffing, and merchandising
  • Managed multiple locations and facilitated openings of new retail locations
  • Contributed to leadership meetings with Regional President, Directors, and other department leaders; presenting statistical data and successful execution to increase revenue and profit
  • Consistently met and exceeded organizational objectives by establishing clear goals and effective feedback .
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele

Asst. Manager / Retail Sales Representative

Verizon Wireless (formerly Airtouch Cellular)
10.1997 - 09.2000
  • Executed responsibilities with exceptional performance.
  • Advanced to Assistant Manager following two years as retail sales representative.
  • Promoted to Store Manager within one year.

Education

Bachelor of Science - Liberal Arts

University Of Southern Mississippi
Hattiesburg, MS

Skills

  • Management
  • Sales expertise
  • Retail operations
  • Client relationship building
  • Customer service
  • Strong verbal communication

Accomplishments

#1 Sales Associate Nordstrom - Chandler (2019)

2019-2021 Sales Pacesetter Nordstrom - Chandler / Scottsdale

Southwest Region Small Business Sales Award 

Top 5 Sales location in West Region

Recipient of Southwest Region Customer Satisfaction Award

Year over Year Growth and Retention Awards

West Region Highest Compliance Award




Timeline

Sales/ Personal Stylist

Nordstrom
09.2017 - Current

Store Manager – San Tan Market Place

Verizon Wireless
09.2000 - 09.2013

Asst. Manager / Retail Sales Representative

Verizon Wireless (formerly Airtouch Cellular)
10.1997 - 09.2000

Bachelor of Science - Liberal Arts

University Of Southern Mississippi

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Zee Roberts