Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zee Smith

Lutherville-Timonium,Maryland

Summary

Professional and personable receptionist with over a year of experience in medical office settings and customer service relations. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in conflict management, customer service, and inner-office operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Simmons O'Brien & Orlinsky, LLC
Towson, MD
10.2023 - 02.2024
  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Helps patients in distress by responding to emergencies
  • Protects patients' rights by maintaining confidentiality of medical, personal, and financial information
  • Maintains operations by following policies and procedures, reporting needed changes.

Receptionist

Robinson and Max Dermatology
Lutherville-Timonium, MD
02.2023 - 10.2023
  • Answered incoming calls, addressing inquiries and directing calls to the appropriate departments with enthusiasm
  • Provided clerical support to clinicians, including filing, copying, and preparing documents for patient visits
  • Verified patient insurance eligibility and benefits in order to maximize reimbursement
  • Assisted in inventory stocking and marking, as well as cleaning and sanitizing instruments for the physicians to use.

Server

Melting Pot
Annapolis, MD
02.2022 - 07.2022
  • Remained up-to-date on the latest food trends and industry happenings
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
  • Consistently maintained a high level of customer satisfaction by providing friendly, efficient service.

Barista

Starbucks
Cockeysville, MD
05.2021 - 01.2022
  • Maintained a clean and organized environment to satisfy customers
  • Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste
  • Provided excellent customer service, resulting in a 60% increase in customer loyalty.

Front Desk Receptionist

Custom Access and Security
Bel Air North, MD
06.2020 - 01.2021
  • Demonstrated excellent customer service skills by greeting guests and providing helpful information
  • Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately
  • Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
  • Assisted with administrative tasks such as filing, photocopying, and faxing.

Education

Certified Medical Administrative Assistant -

CCBC
06-2023

High School Diploma -

Heritage Academy
Maryland

Skills

  • Customer service
  • Insurance verification
  • HIPAA
  • Medical scheduling
  • Computer skills
  • Medical terminology
  • EMR systems
  • Medical Terminology
  • Proficient in Athena/Tebra
  • Medical administrative support
  • Typing
  • Communication skills
  • Patient Registration
  • Organizational skills

Certification

  • CPR Certification
  • Driver's License

Timeline

Medical Receptionist

Simmons O'Brien & Orlinsky, LLC
10.2023 - 02.2024

Receptionist

Robinson and Max Dermatology
02.2023 - 10.2023

Server

Melting Pot
02.2022 - 07.2022

Barista

Starbucks
05.2021 - 01.2022

Front Desk Receptionist

Custom Access and Security
06.2020 - 01.2021

Certified Medical Administrative Assistant -

CCBC

High School Diploma -

Heritage Academy
  • CPR Certification
  • Driver's License
Zee Smith