Zee Smith
Lutherville-Timonium,Maryland
Summary
Professional and personable receptionist with over a year of experience in medical office settings and customer service relations. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in conflict management, customer service, and inner-office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Simmons O'Brien & Orlinsky, LLC
Towson, MD
10.2023 - 02.2024
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes.
Receptionist
Robinson and Max Dermatology
Lutherville-Timonium, MD
02.2023 - 10.2023
- Answered incoming calls, addressing inquiries and directing calls to the appropriate departments with enthusiasm
- Provided clerical support to clinicians, including filing, copying, and preparing documents for patient visits
- Verified patient insurance eligibility and benefits in order to maximize reimbursement
- Assisted in inventory stocking and marking, as well as cleaning and sanitizing instruments for the physicians to use.
Server
Melting Pot
Annapolis, MD
02.2022 - 07.2022
- Remained up-to-date on the latest food trends and industry happenings
- Identified and maximized sales opportunities, and increased customer retention rates
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service.
Barista
Starbucks
Cockeysville, MD
05.2021 - 01.2022
- Maintained a clean and organized environment to satisfy customers
- Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste
- Provided excellent customer service, resulting in a 60% increase in customer loyalty.
Front Desk Receptionist
Custom Access and Security
Bel Air North, MD
06.2020 - 01.2021
- Demonstrated excellent customer service skills by greeting guests and providing helpful information
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
- Assisted with administrative tasks such as filing, photocopying, and faxing.
Education
Certified Medical Administrative Assistant -
CCBC
06-2023
High School Diploma -
Heritage Academy
MarylandSkills
- Customer service
- Insurance verification
- HIPAA
- Medical scheduling
- Computer skills
- Medical terminology
- EMR systems
- Medical Terminology
- Proficient in Athena/Tebra
- Medical administrative support
- Typing
- Communication skills
- Patient Registration
- Organizational skills
Certification
- CPR Certification
- Driver's License
Timeline
Medical Receptionist
Simmons O'Brien & Orlinsky, LLC
10.2023 - 02.2024
Receptionist
Robinson and Max Dermatology
02.2023 - 10.2023
Server
Melting Pot
02.2022 - 07.2022
Barista
Starbucks
05.2021 - 01.2022
Front Desk Receptionist
Custom Access and Security
06.2020 - 01.2021
Certified Medical Administrative Assistant -
CCBC
High School Diploma -
Heritage Academy
- CPR Certification
- Driver's License
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