Zeena Santiago
Allentown,PA
Summary
At VHP Children’s Clinic, I enhanced office efficiency and patient care through expert management of medical records and compassionate patient interactions. Skilled in HIPAA compliance and patient-focused care, I significantly improved patient satisfaction and streamlined clinic operations, demonstrating a strong blend of technical proficiency and empathetic communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
VHP Children’s Clinic
06.2016 - 08.2024
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
Education
Associate Of Applied Science - Medical Assisting
12.2016
Skills
- Inventory and supply management
- HIPAA Compliance
- Medical Terminology
- Type coding
- Electronic Health Records
- Needs assessments
- Vital Sign Monitoring
- Inventory Management
- Patient documentation
- Patient Assessments
- Medical Records Management
- Patient Scheduling
- Medical billing and coding
- Specimens collection and processing
- Procedure Assistance
- Data Entry
- Patient Flow Management
- Phlebotomy
- Patient-focused care
- Medical office administration
- Patient Management
- Emergency procedures understanding
- Reliable team player
- Electronic Medical Records
- Lab equipment calibration
- Companionship and emotional support
- Sterile technique
- Appointment Setting
- Vital signs monitoring
- Tube feedings and medications familiarity
- Complex Problem-Solving
- Equipment Sterilization
- Medical Equipment Operation
- Insurance Verification
- Direct Patient Care
- Clinical Documentation
- Medical terminology knowledge
- pH testing
- Compassionate
- Valid State driver's license
- Maintaining confidentiality
- Lab Equipment Operation
- Chemical solution preparation
- First Aid
- Immunization Administration
- Customer Service
- Adaptable
- Medical Procedures
- Family Education
Certification
NHA Medical Assistant Certification
BLS
Timeline
Certified Medical Assistant - VHP Children’s Clinic
06.2016 - 08.2024
McCann School of Business And Technology - Associate Of Applied Science, Medical Assisting
Similar Profiles
Antwanette LyonsAntwanette Lyons
Manager, Community Health Programs & Development at Odessa Brown Children’s Clinic (OBCC) Seattle Children’s (SC)Manager, Community Health Programs & Development at Odessa Brown Children’s Clinic (OBCC) Seattle Children’s (SC)
Jean McGeeJean McGee
Patient Services Specialist, HMO, Switchboard at Nemours Children’s Specialty Clinic, NemoursPatient Services Specialist, HMO, Switchboard at Nemours Children’s Specialty Clinic, Nemours
Fatima MedranoFatima Medrano
Medical Assistant/Vaccine Coordinator at North Dallas Children’s ClinicMedical Assistant/Vaccine Coordinator at North Dallas Children’s Clinic
Jessica LangdonJessica Langdon
Administrative Specialist at Kuehne+NagelAdministrative Specialist at Kuehne+Nagel
Jose MelendezJose Melendez
Warehouse Forklift Operator at Lehigh Valley LogisticsWarehouse Forklift Operator at Lehigh Valley Logistics