Small Business Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Zeeshan Uddin
West Friendship,MD
Summary
Overview
10
years of professional experience
1
Certification
Work History
Pizza Boli'sEldersburg, MD
Restaurant-Owner
03.2019 - 03.2024
Job overview
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated catering events that showcased restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Self-motivated, with strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Created monthly fundraising opportunities for local schools, churches, youth sports and daycare centers.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Supervised daily activities of restaurant and 10 plus employees.
Maggianos Litle ItalyColumbia, MD
Restaurant Manager
06.2014 - 03.2019
Job overview
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Worked well in team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
University of Maryland - Baltimore CountyBaltimore, MD
Bachelor of Science from Business Administration And Management
05.2005
University Overview
Skills
- Critical Thinking
- Scheduling Staff
- Investigating Complaints
- Scheduling
- Profitability Optimization
- ServSafe Food Manager
- Back of House Management
- Work Planning and Prioritization
- Sales and Marketing
- Business Planning
- Menu Pricing and Writing
- Small Business Operations
Certification
- Servsafe License
Timeline
Restaurant-Owner
Pizza Boli's
03.2019 - 03.2024
Restaurant Manager
Maggianos Litle Italy
06.2014 - 03.2019
University of Maryland - Baltimore County
Bachelor of Science from Business Administration And Management