Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zeeshan Yousaf

Willow Grove,PA

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

15
15
years of professional experience

Work History

General Manager

Royal Jewelers
01.2020 - Current
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Sales & Customer Service Team Member

Uber
08.2015 - 01.2020
  • Delivered exceptional customer service while assisting with business planning and sales initiatives
  • Managed customer inquiries, complaints, and ensured high satisfaction levels
  • Supported business operations and collaborated with teams to enhance performance

General Manager

Helzberg Diamonds
09.2014 - 07.2015
  • Managed the store's daily operations, including employee scheduling, payroll, and inventory control
  • Hired, trained, and mentored a team of sales associates, ensuring the delivery of excellent customer service
  • Led sales initiatives to drive revenue and achieve company objectives

Store Manager

Kay Jewelers
04.2012 - 09.2014
  • Promoted to store manager after serving as an assistant manager
  • Managed all aspects of store operations, including employee scheduling, payroll, and inventory ordering
  • Ensured the store consistently met sales targets and maintained high customer satisfaction levels
  • Conducted performance evaluations and provided coaching to team members

Assistant Manager

Kay Jewelers
04.2010 - 03.2012
  • Assisted in day-to-day store operations, including overseeing employees, customer service, and inventory management
  • Supported the store manager with sales strategies and scheduling
  • Handled customer inquiries, complaints, and ensured a positive shopping experience

Education

Bachelor of Arts - Criminal Justicew Law Enforcement

Wor-Wic Community College
Salisbury, MD
04-2006

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff management
  • Training and coaching
  • Customer relations
  • Staff training
  • Inventory control
  • Employee scheduling
  • Client relations
  • Strategic planning
  • Recruitment
  • Business development
  • Cost analysis and savings

Languages

Arabic
Limited Working
Spanish
Limited Working
English
Native or Bilingual
Urdu
Full Professional
Hindi
Professional Working

Timeline

General Manager

Royal Jewelers
01.2020 - Current

Sales & Customer Service Team Member

Uber
08.2015 - 01.2020

General Manager

Helzberg Diamonds
09.2014 - 07.2015

Store Manager

Kay Jewelers
04.2012 - 09.2014

Assistant Manager

Kay Jewelers
04.2010 - 03.2012

Bachelor of Arts - Criminal Justicew Law Enforcement

Wor-Wic Community College

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Zeeshan Yousaf