Zejun Chang
Amherst,Massachusetts
Summary
Motivated hospitality professional with multinational internship experience across Switzerland, China, and the U.S., specializing in guest relations, luxury retail, and cross-cultural communication. Recognized for exceptional sales performance, innovative thinking, and client-centric service mindset. Dedicated to delivering excellence in every guest interaction.
Overview
3
3
years of professional experience
Work History
Sales Trainee
Kirchhofer AG – Luxury Retail Group
04.2025 - 08.2025
- Assisted in daily sales of luxury watches, jewelry, and leather goods for international VIP clients.
- Delivered personalized service and product consultation in a multilingual environment.
- Supported merchandising displays and cross-selling activities to elevate guest experience.
- Strengthened knowledge in Swiss watchmaking and luxury brand storytelling.
- Awarded Best Sales Commission multiple months for exceptional sales performance.
- Recived Recommandation letter upon completion of the internship.
Bank Cooperation Intern
Lakala Payment Corporation – Bank Cooperation Department
08.2024 - 09.2024
- Supported acquiring business partnership between Lakala and China Post Savings Bank.
- Assisted collaboration projects with Banco Nacional Ultramarino (Macau).
- Assisted in drafting and edited the proposal documents; coordinated with multiple departments to finalize project submissions.
Sales & Marketing Intern
The Lakeview Hotel (Beijing, Jin Jiang International Group)
06.2024 - 07.2024
- Coordinated corporate bookings, conference room setup, and interdepartmental logistics.
- Proposed dynamic rate adjustments based on guest flow to optimize profitability.
- Supported sales team in client meetings and commercial bid promotions.
- Collaborated with cross-functional teams to enhance customer engagement strategies.
Assistant Front Office Manager
Houston Blossom Hotel
05.2022 - 07.2022
- Assisted front-office operations, policy translation, and staff coordination.
- Served for Chinese Ambassador Qin Gang’s stay, receiving management recognition.
- Enhanced guest check-in efficiency and improved service workflows.
- Conducted daily restaurant and room inspections, handled complaints with empathy and professionalism.
Education
Bachelor of Science - Hospitality & Tourism Management
University of Massachusetts Amherst – Isenberg School of Management
U.S.A.12-2025
Study Aboard - Hotel Administration and Leisure Marketing
César Ritz Colleges Switzerland
Le Bouveret & Brig, Switzerland03-2025
High School -
The Village High School
Houston, Texas, U.S.A.05-2021
Skills
- Software: Microsoft Office Suite, Adobe Creative Cloud, Opera
- Competencies: Customer Service Excellence, Luxury Sales & CRM, Event Coordination, Cross-Cultural Communication
- Fine Dining & Wine Pairing
- Customer service
- Flexible and adaptable
- Interests: Equestrian, Dance, Music Performance, Reading
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
French
Elementary
LEADERSHIP & AWARDS
- Cesar Ritz Best Innovation Award (2025)
Developed an AI-driven hospitality wearable“Bridgy AI Bracelet".
- Kirchhofer Top Sales Award (April-August 2025).
- Kirchhofer Recommendation Letter (August 2025)
- Vice President of External Affairs — UMass CSSA (2021-2024):
Organized sponsor partnerships & intercultural events.
- UMass Dean's Lists (July 2024)
- Artistic Honors (2017–2020):
- National American Miss Texas Pageant, Talent Champion & Top 5 Finalist
- Winner & Gold Medalist, StarBound U.S. Dance Competition;
Timeline
Sales Trainee
Kirchhofer AG – Luxury Retail Group
04.2025 - 08.2025
Bank Cooperation Intern
Lakala Payment Corporation – Bank Cooperation Department
08.2024 - 09.2024
Sales & Marketing Intern
The Lakeview Hotel (Beijing, Jin Jiang International Group)
06.2024 - 07.2024
Assistant Front Office Manager
Houston Blossom Hotel
05.2022 - 07.2022
Bachelor of Science - Hospitality & Tourism Management
University of Massachusetts Amherst – Isenberg School of Management
Study Aboard - Hotel Administration and Leisure Marketing
César Ritz Colleges Switzerland
High School -
The Village High School