Summary
Overview
Work History
Education
Skills
Timeline
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Zeke Graham

Palestine,Texas

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to efficient business. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. I am relaxed and level-headed in stressful situations and have no issue making difficult decisions when making the call. Considering my experience with multiple different kinds of retail, general physical labor, and customer service, I feel I am a strong hiring candidate overall.

Overview

5
5
years of professional experience

Work History

Team Lead

Petsense
03.2023 - Current
  • At PetSense, all employees must have a general familiarity with most products advertised for dogs and cats, including dry/canned food, treats, toys, medicines, and miscellaneous items like collars and leashes
  • We must also clean any occupied animal enclosures in the mornings and fill any food bowls low on food
  • Team Lead Associates have the additional responsibility of cross-referencing discrepancies within the computer system when there has been any over-shipment or under-shipment of products and close or open the store in the absence of a manager or assistant manager.

Key Holder/Sales Lead

Dollar General
07.2022 - 03.2023
  • At Dollar General, I was responsible as a Keyholder for scanning and receiving any freight shipment from DG trucks as well as any of the chip and soda vendors
  • Keyholders are also required to perform any opening and closing duties, such as ensuring all of the exterior doors are locked, cash registers are balanced within a $2 overage/shortage threshold, securing nightly deposits from the store, and performing any necessary computer work required to complete receiving processes and digital discrepancies
  • As a Keyholder, I also was personally tasked with training two other associates as well as another assistant manager who joined the team after myself.
  • Completed store opening and closing procedures
  • Kept store clean and organized to provide shoppers with pleasant experience
  • Improved customer service by projecting friendly and knowledgeable attitude
  • Designed and built over 11 displays to generate customer interest in store merchandise

Courtesy Clerk

Kroger
09.2020 - 01.2021
  • I was responsible for gathering shopping carts in parking lot, bagging customers’ groceries, and I also took part in training three other courtesy clerks for their position.
  • Collected more than 300 shopping carts from parking lot daily and cleaned and dried soiled and wet carts

Crew Member

Sonic Drive
07.2019 - 12.2019
  • Took orders, prepared meals, and collected payments
  • Prepared products following restaurant, health, and safety standards and procedures
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Completed milkshakes and ice cream desserts for customers
  • Observed customer purchases in line and differentiated between standard portions

Customer Service Representative

The Results Company
05.2018 - 06.2019
  • My job was to reach out to members of Matrix Medical Network to schedule online telehealth appointments with licensed physicians.
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Developed and updated databases to handle customer data

Education

High school diploma -

Westwood High School
Palestine, TX
05.2020

Skills

  • Cleaning Experience
  • Public Speaking
  • Customer Service
  • Organizational Skills
  • General Computer Knowledge with Windows OS (10 years)
  • Manual labor involving lifting up to 100lbs (3 years)
  • Cash Handling
  • Team Management
  • Retail Sales
  • Leadership
  • Freight Experience
  • Certifications and Licenses
  • Complaint Resolution
  • Call Transfers
  • POS Transactions
  • Valid Driver's License
  • Stocking Shelves
  • Receiving Freight
  • Operating Pallet Jack
  • Animal Handling and care
  • Food Handling
  • Reporting discrepancies to distributors
  • Shipment Processing

Timeline

Team Lead

Petsense
03.2023 - Current

Key Holder/Sales Lead

Dollar General
07.2022 - 03.2023

Courtesy Clerk

Kroger
09.2020 - 01.2021

Crew Member

Sonic Drive
07.2019 - 12.2019

Customer Service Representative

The Results Company
05.2018 - 06.2019

High school diploma -

Westwood High School

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Zeke Graham