Zekeria Love
Southaven,MS
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
Classy Queen Boutique
04.2019 - 11.2024
- Developed and implemented a system for tracking and reconciling inventory, resulting in improved accuracy and cost savings
- Analyzed financial data to identify trends and opportunities for cost savings and improved profitability
- Managed the financial records of multiple departments, ensuring compliance with internal and external regulations
- Conducted the end-to-end process of the business aligning sales, marketing, staff, and business operations
- Orchestrated and marketed successful community engagement events, fostering positive relationships and increasing clientele
Center Director
Rainbow Kids Daycare
04.2019 - 07.2024
- Routinely engaged with Mississippi Department of Human Services to promote compliance with state regulations and consult and implement voucher and food program
- Recruited and retained high-quality staff, reducing turnover and fostering stability
- Engaged with parents to build positive relationships, emphasizing community involvement
- Managed paperwork and records, ensuring compliance with state requirements
- Marketed center to promote businesses by participating in school events and offering after school transportation programs, increasing enrolled by 30% in the years 2020-2021
Medical Biller
Quality Medical Equipment
08.2018 - 04.2019
- Prepared and filed medical paperwork, including insurance forms and medical claims
- Communicated with insurance providers, demonstrating negotiation and communication skills
- Managed patients accounts, ensuring accurate billing and collections
- Updated patient information and medical records with precision
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Coordinator
Greenwood Leflore Hospital
11.2013 - 08.2018
- Verified insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performed daily and monthly close out procedures for internal controls and cash balancing.
- Maintained working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
- Promoted customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possessed comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answered telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
- Maintained an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
- Coordinated resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Education
Associate Of Art -
Holmes Community College
Goodman, MsBachelor of Science -
Mississippi Valley State University
Itta Bena, MsSkills
- Leadership Skills
- Microsoft Office and Docusign
- Employee Relations
- QuickBooks
- Google Suites
- Candidate Screening
- Administrative Skills
- Team Collaboration
- Excellent Communication
Certification
- Notary Public License - Mississippi Secretary of State
Timeline
Account Manager
Classy Queen Boutique
04.2019 - 11.2024
Center Director
Rainbow Kids Daycare
04.2019 - 07.2024
Medical Biller
Quality Medical Equipment
08.2018 - 04.2019
Coordinator
Greenwood Leflore Hospital
11.2013 - 08.2018
Bachelor of Science -
Mississippi Valley State University
- Notary Public License - Mississippi Secretary of State
Associate Of Art -
Holmes Community College
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