Zekiya Mensah
Charlotte,NC
Summary
Dynamic manager with a proven track record at Burger King, excelling in customer service and team leadership. Successfully implemented inventory management systems, reducing waste and enhancing operational efficiency. Known for fostering a positive environment through effective communication and active listening, ensuring high service standards and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Manager
Burger King
09.2022 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff in customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted performance evaluations to maintain high service standards among team members.
- Resolved customer complaints efficiently, fostering a positive dining experience for patrons.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Sugar Creek Charter High School
Charlotte, NCSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Teamwork and collaboration
- Positive attitude
- Multitasking
- Active listening
Languages
English
Full Professional
Timeline
Manager
Burger King
09.2022 - Current
High School Diploma -
Sugar Creek Charter High School