Zelalem Tsega
SeaTac,WA
Summary
Dedicated and knowledgeable airline catering professional with diverse industry knowledge and special talent for searching out opportunities for improvement. Provides objective analysis and innovative solutions to a wide range of problems including inventory control, cost and productivity optimization, process improvement, and safety and environmental issues. Demonstration of cross-functional knowledge with proven operation success. Proactive planner with the ability to nurture credibility and confidence with management and unit personnel. Excellent data analysis to determine best resolution for critical issues and able to create process improvements to increase efficiencies.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Gate Gourmet
SeaTac, WA
06.2023 - Current
- Assisted with organizing warehouse to increase space and efficiencies for storage and order picking by creating assigned bins, new standardized labels and mapping system.
- Developed SOPs and assisted in training program through collaborations with HR.
- Assisted with cycle counts to ensure accurate and measurable numbers were being reported
- Assigned, distributed and monitored work of the unit personnel ensuring consistent, accurate and timely processing to ensure department standards are met
- Developed, maintained and monitored unit standards, processes and procedures to ensure efficient, accurate and measurable processing
Customer Service Representative
Gate Gourmet
04.2015 - 06.2019
- Developed and implemented approved training plans to ensure employees receive appropriate information and instruction out in the AOA
- Assigned, distributed and monitored work of the unit personnel ensuring consistent, accurate and timely processing to ensure department standards are met (KDT)
- Ensured effective communications are maintained within the unit and externally. When appropriate, informed management as to any issues and resolutions.
- Monitored personal performance. Providing prompt and objective coaching and counseling
- Conducted personal performance reviews
Customer Service Assistant
Sky Chefs
09.2014 - 04.2015
- Assisted in the development of pair flights to ensure beverage carts and food carts of the same flight are matched up
- Implemented approved icing plans to ensure flights receive appropriate ice and dry ice
- Assigned, distributed and monitored work ensuring consistent quality to each flight
Education
Bachelor of Science - physics
Bhair Dar University
EthiopiaSkills
Production Planning
Capital Planning & Improvement
Strategy
Critical Issue Resolution
Personnel Development & Training
Quality Control
Manufacturing Processes
Timeline
Operations Supervisor
Gate Gourmet
06.2023 - Current
Customer Service Representative
Gate Gourmet
04.2015 - 06.2019
Customer Service Assistant
Sky Chefs
09.2014 - 04.2015
Bachelor of Science - physics
Bhair Dar University