Zeland Culpepper
Graham
Summary
Seasoned Claims Supervisor with comprehensive knowledge in managing insurance claims processes and leading teams. Highly skilled in investigating complex claims, interpreting policies, and resolving disputes efficiently. Extensive experience in completing claims for USAA, State Farm, Liberty Mutual, Nationwide, The Hartford, ASI Progressive and many more insurance agencies. Notably improved claim resolution times and customer satisfaction rates by implementing streamlined procedures. Bring strong leadership abilities, critical thinking skills, and commitment to continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Supplement Team Member
Allcat Claims Service
San Antonio, TX
05.2026 - Current
- Facilitated efficient claims processing through effective communication with clients and team members.
- Assisted in training new team members on company protocols and claims management systems.
- Streamlined documentation workflow, improving turnaround times for claim resolutions.
- Collaborated with cross-functional teams to ensure comprehensive coverage of client needs.
Field Claims Supervisor
Allcat Claims Service
San Antonio, Texas
07.2024 - 05.2026
- Manages field technicians, ensures safe work practices, and oversees heavy equipment repairs, maintenance, and diagnostics to maximize customer satisfaction.
- Coordinate day-to-day operations, schedule service jobs, manage technician performance, and act as a key technical contact for customers, often requiring extensive heavy equipment experience.
Insurance Adjuster
Alacrity
Dallas, US
07.2023 - 06.2024
- Conducted thorough investigations of insurance claims, analyzed documents and interviewed claimants to determine validity of claims.
- Assessed damages caused by fires, floods, storms or other catastrophes in order to accurately estimate costs associated with repairs or replacements.
- Provided superior customer service when communicating with claimants, attorneys, employers and other stakeholders involved in the claim process.
Derrick Hand
Rockin R Drilling Company, Inc.
Abilene, US
04.2023 - 05.2024
- Aligned derrick elements, using harnesses, and platform climbing devices.
- Coordinated with supervisor regarding daily activities related to derrick operations.
Floor Hand/Motor Man
Rockin R Drilling Company, Inc.
Abilene, US
05.2021 - 04.2023
- Operated tongs and slips to connect and disconnect drill pipe, casing and drill bits or tools.
- Set up and adjusted equipment used to excavate geological materials.
Metal Fabricator/Saw Operator
Tower Extrusions LLC
Olney, US
08.2020 - 11.2021
- Prepared machinery for safe and reliable completion of metalwork tasks
- Configured bend allowances to adjust stainless, aluminum and regular steel sheet metal.
Pump Operator
Red Dirt Water Transfer
Pecos, US
02.2021 - 05.2021
- Turned valves and started pumps started and regulate flows of water.
- Adjusted flow rates in accordance with changing conditions or customer demands.
Floor Hand
Four R Oilfield Services
Graham, US
11.2020 - 02.2021
- Helped driller carry out operational activities around rig floor and other rig locations.
- Washed down rig floor areas using high-pressure water, scrubbing brushes and cleaning agents.
Material Handler/Shipper
Mouser Electronics
Mansfield, US
07.2018 - 08.2020
- Completed shipping orders, printing BOLs, invoices, and other shipping documents as necessary
- Packed, sealed, and labeled customer orders to prepare for shipping.
Floor Hand
Rockin' R Drilling Company
Graham, TX
06.2017 - 06.2018
- Maintained and stored hand tools and portable lifting equipment.
- Operated tongs and slips to connect and disconnect drill pipe, casing and drill bits or tools.
Delivery Driver
Pizza Hut
Graham, US
06.2016 - 07.2017
- Delivered pizzas promptly to customers at various locations.
Floor Hand
Four R Oilfield Services
Graham, TX
01.2017 - 06.2017
- Changed tong and slip dies using hand tools and personal protective equipment.
- Slung and attached tag lines to loads leaving rig floor with deck cranes.
Education
High School Diploma -
Graham High School
2016
Skills
- Creative Problem Solving
- Claims Investigation
- Report Writing
- Problem Solving
- Decision-Making
Certification
• Drivers License, TXDL, 38791469
• Adjuster All Lines Pre-Licensing Course Certificate, 128379
• Texas Residence Adjuster License, 2994224
• MN Non-Res Independent Adjuster License, 40873788
Adjuster Licenses for all 50 States.
• Adjuster All Lines Pre-Licensing Course Certificate, 128379
• Texas Residence Adjuster License, 2994224
• MN Non-Res Independent Adjuster License, 40873788
Adjuster Licenses for all 50 States.
References
Available upon request
Personal Information
Timeline
Insurance Supplement Team Member
Allcat Claims Service
05.2026 - Current
Field Claims Supervisor
Allcat Claims Service
07.2024 - 05.2026
Insurance Adjuster
Alacrity
07.2023 - 06.2024
Derrick Hand
Rockin R Drilling Company, Inc.
04.2023 - 05.2024
Floor Hand/Motor Man
Rockin R Drilling Company, Inc.
05.2021 - 04.2023
Pump Operator
Red Dirt Water Transfer
02.2021 - 05.2021
Floor Hand
Four R Oilfield Services
11.2020 - 02.2021
Metal Fabricator/Saw Operator
Tower Extrusions LLC
08.2020 - 11.2021
Material Handler/Shipper
Mouser Electronics
07.2018 - 08.2020
Floor Hand
Rockin' R Drilling Company
06.2017 - 06.2018
Floor Hand
Four R Oilfield Services
01.2017 - 06.2017
Delivery Driver
Pizza Hut
06.2016 - 07.2017
High School Diploma -
Graham High School