Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
Generic
ZELENA DEL CID

ZELENA DEL CID

Dallas,TX

Summary

Professional with over 25 years of experience in sales closure, exceptional customer service skills, and expertise in acquiring new client portfolios, consistently applying ethical principles of honesty, integrity, professionalism, and confidentiality; achieving expected financial and administrative objectives, thereby enhancing institutional strength, mission, and vision.

Overview

4
4
years of professional experience

Work History

Sales Agent

MCKINNEY AUTO SALES
Dallas, TX
02.2025 - 04.2025
  • Enabled sales of used vehicles while delivering exceptional customer service and diligently addressing customer requests and requirements.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Resolved customer complaints promptly and effectively.

Sales Agent

MANUEL USED CARS
Fort Worth, TX
08.2024 - 12.2024
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
  • Conducted market research to identify new sales opportunities.
  • Analyzed data to identify trends in customer behavior and preferences.

SALES AGENT

LA MIRANDA DELICIOSA
Miami, FL
08.2022 - 05.2023
  • Negotiated contracts with customers to secure sales deals.
  • Conducted market research to identify potential customers and their needs.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
  • Conducted market research to identify new sales opportunities.
  • Developed relationships with customers by providing excellent customer service.
  • Reported directly to regional Sales Manager regarding progress towards goals.
  • Resolved customer complaints promptly and effectively.
  • Developed strategic relationships with key decision makers at target companies.

MANAGER

LUKA RESTAURANT
Miami, FL
08.2021 - 07.2022
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with regulatory requirements and industry standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

MBA - NEGOCIOS INTERNACIONALES

UNIVERSIDAD DE PANAMA
PANAMA
12-2008

LICENCIATURA - PUBLICIDAD

UNIVERSIDAD DE PANAMA
PANAMA
12-1999

Skills

  • Customer service and support
  • Lead generation
  • Competitor analysis
  • Contract negotiation
  • Market research
  • Sales reporting
  • Team collaboration
  • Customer satisfaction
  • Sales strategy
  • Conflict resolution

Languages

Spanish
Native/ Bilingual
English
Professional

REFERENCES

Patrick Estrada - General Manager- MANUEL USED CARS -

817-437-5113, Forth Worth, Texas

Giovanna Trevia - International Sales Agent - PROMO INTERNATIONAL, LTD

305-766-3488, Miami, Fl

John Arango - Administrative Manager - LUKA RESTAURANT

407-242-5555, Miami, Fl

Timeline

Sales Agent

MCKINNEY AUTO SALES
02.2025 - 04.2025

Sales Agent

MANUEL USED CARS
08.2024 - 12.2024

SALES AGENT

LA MIRANDA DELICIOSA
08.2022 - 05.2023

MANAGER

LUKA RESTAURANT
08.2021 - 07.2022

MBA - NEGOCIOS INTERNACIONALES

UNIVERSIDAD DE PANAMA

LICENCIATURA - PUBLICIDAD

UNIVERSIDAD DE PANAMA

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