ZELIA TEIXEIRA BAPTISTA
North Dartmouth,MA
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeper
Boston Medical Center, Boston
04.2022 - Current
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Attendant
Delaware North
03.2021 - 04.2022
- Promptly responded to all requests for assistance.
- Supported the development of marketing materials promoting services offered at the establishment, contributing to increased visibility in the marketplace.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Managed check-in and check-out process of items.
Cashier Assistant
Cava Grill
08.2019 - 03.2021
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Retrieved items for customers and verified prices.
- Worked with floor team and managers to meet wide range of customer needs.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Removed trash, swept, and mopped floors for professional appearance.
Education
High School Diploma -
Boston Adult Technical Academy
Boston, MA06.2021
Skills
- Mopping and sweeping
- Building Maintenance
- Drapery Washing
- Time Management
- Hospitality background
- Interior and exterior cleaning
- Bathroom cleaning
Certification
- Certified Homemaker, PHCAST- 37 Hours
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Housekeeper
Boston Medical Center, Boston
04.2022 - Current
Attendant
Delaware North
03.2021 - 04.2022
Cashier Assistant
Cava Grill
08.2019 - 03.2021
High School Diploma -
Boston Adult Technical Academy
- Certified Homemaker, PHCAST- 37 Hours
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