Zelinda Harleaux
Baton Rouge,LA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Marriot Hotel
2024.03 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Loss Prevention Detective
TJX Companies
2022.09 - 2024.02
- Achieved significant reductions in external theft by analyzing trends and developing targeted action plans for high-risk areas.
- Assisted in emergency response planning through the provision of accurate facility maps detailing camera locations, field-of-view angles, and access points.
- Upgraded outdated systems with modern components, enhancing image clarity and coverage range while maintaining compatibility with current hardware.
Online Grocery Associate
Walmart
2020.07 - 2022.07
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Education
Associate of Applied Science - Information Technology
ITI Technical College
Baton Rouge LA08.2026
Skills
- Customer Service
- Problem-solving skills
- Operating systems knowledge
- Attention to Detail and Consistency
Timeline
Front Desk Agent
Marriot Hotel
2024.03 - Current
Loss Prevention Detective
TJX Companies
2022.09 - 2024.02
Online Grocery Associate
Walmart
2020.07 - 2022.07
Associate of Applied Science - Information Technology
ITI Technical College
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