Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zelle Henney

Seattle,WA

Summary

Dynamic hospitality professional with a proven track record at Space Needle, excelling in interactive communication and customer satisfaction. Recognized for creating memorable experiences and maintaining a calm demeanor under pressure. Skilled in price memorization and delivering exceptional service, consistently enhancing guest engagement and loyalty.

Overview

6
6
years of professional experience

Work History

Hostess

Space Needle
Seattle, WA
08.2024 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Seated patrons based on guest preferences and seating availability.
  • Checking customers in per reservation times and always doing the most for a guest experience to be everything they could dream of.

Receptionist

West Seattle Animal Hospital
Seattle, WA
03.2023 - 09.2023
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Barista

West Seattle Nursery
Seattle, WA
01.2022 - 05.2023
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Plant Store/Gift Shop Attendant

West Seattle Nursery
Seattle, WA
01.2020 - 05.2023
  • Performed daily inspections of the greenhouse for pests, diseases, and plant health issues.
  • Organized supplies such as potting mix, fertilizer, pesticides.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bachelor of Arts - Psychology

University of Washington
Seattle, WA
06-2025

Associate of Arts - Psychology

South Seattle College
Seattle, WA
06-2023

Skills

  • Hospitality and accommodation
  • Interactive communication skills
  • Calm demeanor
  • Guest complaint resolution

Languages

Spanish
Elementary

Timeline

Hostess

Space Needle
08.2024 - Current

Receptionist

West Seattle Animal Hospital
03.2023 - 09.2023

Barista

West Seattle Nursery
01.2022 - 05.2023

Plant Store/Gift Shop Attendant

West Seattle Nursery
01.2020 - 05.2023

Bachelor of Arts - Psychology

University of Washington

Associate of Arts - Psychology

South Seattle College
Zelle Henney