Zemichael Zenebe
Saint Louis,MO
Summary
Results-driven IT and cloud operations specialist with over three years of experience in server administration, technical troubleshooting, and warehouse logistics. Expertise in managing cloud-based infrastructures, optimizing system performance, and resolving complex issues in dynamic environments. Proven ability to deliver reliable technical solutions while fostering clear communication and maintaining strong workflow discipline. Versatile in navigating various roles across cloud systems, customer engagement, and operational functions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
EZ Taxi
2024 - Current
- - Assist customers with software access, connectivity troubleshooting, and account-related issues.
- - Maintain high customer satisfaction through clear communication and fast resolutions.
- - Document technical steps and escalate complex issues when required.
- - Support users via phone, email, and chat in a high-volume environment.
- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction levels.
- Processed customer orders and returns efficiently, maintaining accurate records in CRM system.
Delivery Associate
Amazon (Secure DSP)
08.2023 - 01.2024
- - Completed 180–220 package deliveries per shift with accuracy and timely route execution.
- - Followed strict safety protocols and optimized delivery routes for operational efficiency.
- - Handled package loading and unloading up to 50 lbs, maintaining consistent safety compliance.
- - Provided professional customer interaction during doorstep deliveries.
Cloud Server Support Specialist
HahuCloud
04.2020 - 06.2023
- - Managed cloud-hosted server environments, ensuring high availability and performance across virtualized systems.
- - Performed routine maintenance, updates, and security patches for cloud-based compute resources.
- - Monitored system health metrics and resolved performance bottlenecks to maintain optimal uptime.
- - Collaborated with engineering teams to troubleshoot and resolve complex cloud infrastructure issues.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Collaborated with cross-functional teams to optimize server performance and streamline processes.
Education
Bachelor of Science - Information Technology
Addis Ababa University
Addis Ababa, Ethiopia01.2020
High School Diploma - undefined
Abune Gorgorios School
01.2017
Skills
- NVIDIA server management
- Experience with Windows Server and Linux
- TCP/IP and network protocols expertise
- Experienced with Active Directory and Microsoft 365
- CompTIA A certification in progress
- Bilingual in English and Amharic
Certification
CompTIA A+ Certification | In Progress (Expected Dec 2025)
Languages
Bilingual in English and Amharic.
Additional Information
- - Physically capable of lifting 30+ lbs and performing data center installation tasks.
- - Available for second shift (4:30 PM – 1:00 AM) and overtime (up to 58.25 hours/week).
- - Willing to relocate to LaVergne, TN.
Timeline
Delivery Associate
Amazon (Secure DSP)
08.2023 - 01.2024
Cloud Server Support Specialist
HahuCloud
04.2020 - 06.2023
High School Diploma - undefined
Abune Gorgorios School
Customer Service Representative
EZ Taxi
2024 - Current
Bachelor of Science - Information Technology
Addis Ababa University