Zen McCollum
Denver,CO
Summary
Passionate instructor with a love for public transportation with a several-year background teaching new drivers of varying abilities in both classroom and behind-the-wheel settings. Recognized for delivering meaningful and informative presentations and maintaining a participant-driven classroom environment conducive to helping adult learners best gain an in-depth understanding of required materials.
Overview
10
10
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Trainer
Via Mobility Services
Denver, CO
10.2024 - Current
- Developed and delivered engaging lesson plans for diverse student groups, focusing on the transportation sector.
- Evaluated behind-the-wheel performance of new and returning drivers.
- Assessed trainee performance and provided ongoing coaching on their progress.
- Instructed trainees on safe driving practices and road regulations.
- Coached trainees on defensive driving strategies.
- Coached trainees on passenger assistance, disability awareness, and mobility device securements.
- Created materials for compliance training using the Google Suite.
- Ensured ongoing compliance with contracted services regarding ride checks and mobility device securements.
- Delegated the professional development and training team to manage classes of up to 10 people effectively. Reducing delays in coverage for training.
- Assisted operations in tackling issues and collaborating with all service divisions to come up with practical solutions.
- Created streamlined documentation procedures to efficiently track and contact drivers for recertifications and ride checks.
- Analyzed accident reports and discussed ways to prevent similar incidents from occurring in the future.
- Provided pre-trip inspection, range, and behind-the-wheel training to ELDT students.
Reserve Operation Specialist
FlexRide
Denver, CO
07.2023 - Current
- Assisted in FlexRide operations when primary supervisors were absent.
- Utilized Team on the Run, MobilityDR, and Google Sheets to track and efficiently manage trips and driver requests.
- Helped coordinate bus movements, and ensured defective vehicles were pulled from service.
- Handled cash boxes and kept company-issued cell phones wiped for optimal use.
- Provided coaching to drivers, and helped guide them through conflict and stressful situations.
- Able to cover shifts atypical to my normal schedule to meet operational needs.
- Actively assists operations with problem-solving when not covering for duties.
Freelance Videographer
Self
Boulder, CO
05.2016 - Current
- Edited and produced engaging video narratives using professional software tools.
- Handled media release forms and coordinated legal documentation for third parties involved in production.
- Utilized multimedia to produce intriguing shots that added to creative storytelling.
- Applied creative thinking to create engaging narratives for each piece that was produced.
- I interviewed subjects for documentary films in multiple states and countries.
- Edited raw footage into polished final videos using Adobe Creative Cloud software.
- Applied background in video production to produce high quality training videos for Via Mobility purposes.
Transit Bus Operator
Via Mobility Services
Boulder, CO
09.2023 - 10.2024
- Operated Gillig and Proterra transit buses safely across designated routes.
- Ensured compliance with DOT and FTA safety regulations and protocols.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Enforced passenger rules and regulations while providing courteous service.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Managed time effectively by arriving at stops on schedule according to route times.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
FlexRide Driver
Via Mobility Services
Boulder, CO
08.2021 - 09.2023
- Navigated service areas while ensuring passenger safety and comfort.
- Assisted passengers with boarding and disembarking from vehicles.
- Ensured compliance with all transportation regulations and safety protocols.
- Collaborated with team members to improve service delivery and operational efficiency.
- Maintained records of trips completed, miles driven, fuel consumption and other pertinent information for reporting purposes.
- Delivered wheelchair securement training to new drivers when necessary.
- Utilized BraunAbility lifts to assist passengers with disabilities in boarding and exiting the vehicle.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
Deliver Driver
Uber
Boulder, CO
11.2019 - 04.2021
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Ensured customer instructions were followed, and communicated effectively to ensure proper delivery.
- Practiced COVID-19 protocols during the height of the pandemic to prevent cross-contamination of food items.
- Maximized efficiency in routing to preserve food quality.
Education
Associate of Arts - Psychology
Front Range Community College
Westminster, Colorado, CO12-2021
High School Diploma -
Boulder Universal High School
Boulder, Colorado05-2017
Skills
- New hire training
- Driver coaching
- Compliance training
- Incident analysis
- Road regulations
- Consistent approach to operations
- Clear verbal and written communication
- Creative problem solving
- Proficient in Google Drive and Microsoft Office
- Supervision of new employees
- Creates training classes that are used company-wide
- Publishes attestations to ensure documentation of training and proficiency
- Oversees the operational application of the developed curriculum
- Understanding of DOT and FMCSR regulations
- Proficient in the use of Samsara, Paycom, and other software used at Via Mobility
- PASS Certified Instructor
- CASTA Certified Defensive Driving for Transit Operators (DDTOC) Instructor
- ELDT Instructor for CDL B applicants
Certification
FAA Part 107 Commercial Drone Operator's Certificate (Nov 2016)
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Affiliations
- Powerlifting
- Speedcubing
- Photography and Videography
Accomplishments
• IPF Junior Powerlifting Worlds Silver Medalist
• 4 Time National Champion Powerlifter
• Has been on 4 Powerlifting World Teams
• 4 Time National Champion Powerlifter
• Has been on 4 Powerlifting World Teams
Timeline
Trainer
Via Mobility Services
10.2024 - Current
Transit Bus Operator
Via Mobility Services
09.2023 - 10.2024
Reserve Operation Specialist
FlexRide
07.2023 - Current
FlexRide Driver
Via Mobility Services
08.2021 - 09.2023
Deliver Driver
Uber
11.2019 - 04.2021
Freelance Videographer
Self
05.2016 - Current
Associate of Arts - Psychology
Front Range Community College
High School Diploma -
Boulder Universal High School