Zen Roten
Honolulu
Summary
Master of Business Administration candidate with over 3 years of management experience in the hospitality industry in Honolulu, Hawaii. Proven expertise in customer service management, operations, and event planning within high-volume environments. Eager in leveraging analytics to enhance operational efficiency in different business industry sectors. Experienced in leading a team to work together in a competitive environment and complete challenges.
Overview
4
4
years of professional experience
Work History
Guest Relations Manager
Trump International Hotel Waikiki
07.2021 - 11.2023
- Responsible for the assignment of rooms for each incoming guest, as well as reviewing and responding to post stay feedback
- Took on additional responsibilities to increase average room revenue of the hotel through Front Desk operations
- Took responsibilities as Overnight Manager as well.
Guest Reception Agent
Trump International Hotel Waikiki
12.2019 - 04.2020
- Front desk agent for Oahu's only Forbes Five Star Hotel
- Tasks consist of checking guests in and out, assisting guests' needs, settling balances, overnight auditing, and creating a positive experience for the hotel guest.
Youth Soccer Coach
Hawaii United Football Club
07.2020 - Current
- Helped in creating a youth soccer organization, working with high school aged youth
- Responsible for creating daily training regimes, preparing teams for competition, and managing operations of a team sport
- Also responsible for assisting in sending high school youth to universities around the country.
Education
Master’s Business Administration -
University of Hawaii Manoa
04.2024
Bachelor’s Economics and Finance -
Hawaii Pacific University
12.2019
Bachelor of Arts - Economics
Temple University
Philadelphia, PAHigh School Diploma -
Palos Verdes High School
Palos Verdes, CA06.2015
Skills
- Bilingual communication (Japanese/English)
- Microsoft
- Opera PMS
- HOTSOS
- Google Apps
- Trained in Luxury Service
- UEFA C Diploma
- Japanese Language Proficiency Test N2
- Student Athlete - 4 years
- Motivational Skills
- Community involvement
Timeline
Guest Relations Manager
Trump International Hotel Waikiki
07.2021 - 11.2023
Youth Soccer Coach
Hawaii United Football Club
07.2020 - Current
Guest Reception Agent
Trump International Hotel Waikiki
12.2019 - 04.2020
Master’s Business Administration -
University of Hawaii Manoa
Bachelor’s Economics and Finance -
Hawaii Pacific University
Bachelor of Arts - Economics
Temple University
High School Diploma -
Palos Verdes High School
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