Zena morgan
Chicago,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Erie Family Health Center
Chicago , IL
02.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
DISPATCH
LURIES CHILDREN
Chicago, IL
06.2021 - 01.2023
- Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Tracked vehicle locations using GPS technology to ensure timely responses to dispatch calls.
- Inspected outgoing shipments for completeness and accuracy prior to dispatch from the warehouse.
- Maintained accurate logs of all communications received and transmitted through radio dispatch system.
Patient Care Technician
Loretto Hospital
Chicago, IL
09.2018 - 04.2021
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Patient Access Coordinator
St. Anthony's
Chicago, IL
06.2016 - 07.2018
- Greeted patients, verified patient identification and collected demographic information.
- Scheduled appointments for outpatients using the electronic health record system.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Processed referrals from primary care physicians and other healthcare providers.
- Coordinated with clinical staff to ensure timely completion of registration process.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
Education
Some College (No Degree) - MEDICAL ASSITANT
Lincoln College of Technology
Melrose Park, IL04-2024
Skills
- Patient Flow Management
- Medical office administration
- Indirect Patient Care
- Patient-focused care
- Procedure Assistance
- Medical Terminology
- Phlebotomy
- HIPAA Compliance
- Medical Billing
Timeline
Medical Assistant
Erie Family Health Center
02.2024 - Current
DISPATCH
LURIES CHILDREN
06.2021 - 01.2023
Patient Care Technician
Loretto Hospital
09.2018 - 04.2021
Patient Access Coordinator
St. Anthony's
06.2016 - 07.2018
Some College (No Degree) - MEDICAL ASSITANT
Lincoln College of Technology
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