Zena Reels
Customer Service
Silver Springs,NV
Summary
Dynamic cashier with proven expertise at McDonald’s, recognized for enhancing customer satisfaction through exceptional service. Skilled in all aspects of the business, fostering strong client relationships that drive repeat business. Committed to maintaining high standards of professionalism and safety in all interactions.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald's
08.2021 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Increased customer satisfaction with prompt and accurate order taking.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
Delivery Driver
GrubHub
10.2019 - 06.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Delivery Driver
Pizza Hutt
10.2018 - 10.2019
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Education
Certificate - Commercial Truck Driving
11.2011
No Degree - Computer And Information Systems
05.1985
High School Diploma - General Studies
06.1981
Skills
Cashier
Excellent Customer Service
Food Prep
Grill Expertise
Expert Speciality Drink preparer
Freight expertise
Equipment monitoring
Familiarity with DOT regulations
Vehicle inspections
Timeline
Crew Member - McDonald's
08.2021 - Current
Delivery Driver - GrubHub
10.2019 - 06.2021
Delivery Driver - Pizza Hutt
10.2018 - 10.2019
Horizon Truck Driving School - Certificate, Commercial Truck Driving
Truckee Meadows Community College - No Degree, Computer And Information Systems
Reno High School - High School Diploma, General Studies