Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zenaida Acosta Matos

7029 Hemlock Crse, Ocala, Florida,USA

Summary

Motivated and prepared, with the experience and passion necessary to obtain a position in which I can showcase all my skills and knowledge. Willing to grow professionally and financially.

Service-oriented delivery professional with a demonstrated record of road safety and a clean driving history. Familiar with logging daily activities, and coordinating customer paperwork. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Punctual delivery driver offering several years of experience distributing products, documents, and packages to customers.

Overview

19
19
years of professional experience

Work History

Delivery Driver- Boxtrotter Inc

FedEx Ground
Ocala, USA
03.2018 - Current
  • Delivery a wide variety of packages to different locations, do Pick Up’s, able to lift at least 75 lbs. and up to 150 lbs.
  • Supports ability for timely delivery and damage by performing address searches/corrections through various sources as telephone, computer, AS 400 program, ensuring packages are in good conditions and receive appropriate scan statues.
  • Provides movement of packages, documents, dangerous goods, furniture; support in a timely, safe and efficient manner through effective scan/load methods using appropriate equipment.

Evaluating Risk Conditions (Pre-trial Service Program)

Correctional and Rehab. Dept.
San Juan, Puerto Rico
08.2013 - 12.2017
  • Evaluate all those charged with crimes in order to submit a report to the Court with the recommendations.
  • Prepare reports related to electronic supervision.
  • Orientation to family members with the purpose of bail modification and/ or bail when they are conditioned to electronic supervision.

Team Leader Mailing and Scanning Area

Legal Credit Solutions
San Juan, Puerto Rico
01.2012 - 08.2013
  • Customer Service Representative.
  • Assign tasks, Be in charge of group of 16 people.
  • Training to the new employees.
  • Office Filing.
  • Knowledge of the different computers programs such as: Excel, Word, AS 400, Kronos; Letter Redaction, Data Entry, Scanning Process.

Call Center- Teleoperator (Integrated Permit System)

Xtrategit
San Juan, Puerto Rico
11.2010 - 10.2011
  • Chat attendant.
  • Customer Service Representative.

General Office Clerk

National Insurance
San Juan, Puerto Rico
08.2006 - 07.2010
  • Office Filing.
  • Knowledge of the different computers programs such as: Excel, Word, AS 400, Kronos; Letter Redaction, Data Entry, Scanning Process.

Education

Master Degree - Public Affairs, Forensic Sciences

University of Turabo
Gurabo, PR

Bachelor Degree - Criminal Justice, Law and Society

University of Puerto Rico
Carolina, PR

Skills

  • Multitasking
  • Time management
  • Integrity
  • Attention to Detail
  • Flexibility
  • Teamwork

Languages

  • English
  • Spanish

Timeline

Delivery Driver- Boxtrotter Inc

FedEx Ground
03.2018 - Current

Evaluating Risk Conditions (Pre-trial Service Program)

Correctional and Rehab. Dept.
08.2013 - 12.2017

Team Leader Mailing and Scanning Area

Legal Credit Solutions
01.2012 - 08.2013

Call Center- Teleoperator (Integrated Permit System)

Xtrategit
11.2010 - 10.2011

General Office Clerk

National Insurance
08.2006 - 07.2010

Master Degree - Public Affairs, Forensic Sciences

University of Turabo

Bachelor Degree - Criminal Justice, Law and Society

University of Puerto Rico

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Zenaida Acosta Matos