Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zenaida Fernandez

Balch Springs,TX

Summary

Proven track record in enhancing office efficiency and customer satisfaction at Unicare Maintenance, leveraging exceptional data entry and interpersonal skills. Excelled in administrative support, significantly improving record-keeping accuracy and fostering a culture of safety and proactive problem-solving. Demonstrates a strong ability to manage time effectively, ensuring seamless operations and client relations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Unicare Maintenance
09.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Customer Service Representative

Daltile
11.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Safety Administrator

Tower Extrusions Ltd.
11.2020 - 02.2022
  • Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
  • Increased employee awareness of safety protocols by delivering engaging presentations and workshops.
  • Maintained an up-to-date knowledge of industry best practices, sharing insights with colleagues and incorporating new strategies into existing safety programs.
  • Collaborated with management to develop policies and procedures that fostered a safe working environment.
  • Conducted regular audits of safety practices, identifying areas for improvement and implementing necessary changes.
  • Organized regular meetings with department heads to discuss ongoing safety concerns and brainstorm potential solutions together as a team.
  • Assisted HR in onboarding new hires by providing essential safety training and guidance, ensuring their smooth integration into the workplace environment.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.

Education

High School Diploma -

West Mesquite High School
Mesquite, TX
06.2019

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Time Management
  • Database entry
  • Recordkeeping

Timeline

Administrative Assistant

Unicare Maintenance
09.2023 - Current

Customer Service Representative

Daltile
11.2022 - 06.2023

Safety Administrator

Tower Extrusions Ltd.
11.2020 - 02.2022

High School Diploma -

West Mesquite High School

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Zenaida Fernandez