Zenaida Garcia
Port Charlotte
Summary
Proactive Telemedicine Representative with extensive experience in counseling patients, facilitating provider-patient communication, and managing data entry. Skilled in triage, scheduling, and ensuring compliance in biometric operations. Brings a goal-oriented mindset, technical troubleshooting capabilities, and proficiency in data management.
Overview
17
17
years of professional experience
Work History
Representative,Telemedicine
Pediatrics Associates
08.2020 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Data Entry and AP/Data Entry and AP/Premium Billing Customer Care Representative
Daiohs USA
02.2014 - 02.2020
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Biometrics Technician
Northrop Grumman(united States Immigration and Cit
04.2008 - 06.2013
- Collaborated with team members to troubleshoot technical issues, resulting in minimal downtime and the continuous provision of services.
- Ensured compliance with relevant laws and regulations relating to biometrics operations by staying up-to-date on industry news and changes.
- Assisted law enforcement agencies by providing timely release of relevant biometric information during investigations.
- Completed quality biometrics processing, capturing electronic fingerprints, photographs and signatures within established program-wide processing times.
Education
Medical Assistant Certificate - Medical Assistant
Sanford Brown Institute
06-2012
High School Diploma -
Brandon
06-2008
Skills
- Goal-oriented mindset
- Data entry proficiency
- Telephone reception
- Business growth and retention
Languages
Spanish
Native or Bilingual
Timeline
Representative,Telemedicine
Pediatrics Associates
08.2020 - Current
Data Entry and AP/Data Entry and AP/Premium Billing Customer Care Representative
Daiohs USA
02.2014 - 02.2020
Biometrics Technician
Northrop Grumman(united States Immigration and Cit
04.2008 - 06.2013
High School Diploma -
Brandon
Medical Assistant Certificate - Medical Assistant
Sanford Brown Institute
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