Zenaida Garcia
Port Charlotte
Summary
Proactive Telemedicine Representative with extensive experience in counseling patients, facilitating provider-patient communication, and managing data entry. Skilled in triage, scheduling, and ensuring compliance in biometric operations. Brings a goal-oriented mindset, technical troubleshooting capabilities, and proficiency in data management.
Overview
17
17
years of professional experience
Work History
Representative,Telemedicine
Pediatrics Associates
Business Office
08.2020 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Data Entry and AP/Data Entry and AP/Premium Billing Customer Care Representative
Daiohs USA
Tampa, FL
02.2014 - 02.2020
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Biometrics Technician
Northrop Grumman(united States Immigration and Cit
Tampa, FL
04.2008 - 06.2013
- Collaborated with team members to troubleshoot technical issues, resulting in minimal downtime and the continuous provision of services.
- Ensured compliance with relevant laws and regulations relating to biometrics operations by staying up-to-date on industry news and changes.
- Assisted law enforcement agencies by providing timely release of relevant biometric information during investigations.
- Completed quality biometrics processing, capturing electronic fingerprints, photographs and signatures within established program-wide processing times.
Education
Medical Assistant Certificate - Medical Assistant
Sanford Brown Institute
06-2012
High School Diploma -
Brandon
06-2008
Skills
- Goal-oriented mindset
- Data entry proficiency
- Telephone reception
- Business growth and retention
Languages
Spanish
Native or Bilingual
Timeline
Representative,Telemedicine
Pediatrics Associates
08.2020 - Current
Data Entry and AP/Data Entry and AP/Premium Billing Customer Care Representative
Daiohs USA
02.2014 - 02.2020
Biometrics Technician
Northrop Grumman(united States Immigration and Cit
04.2008 - 06.2013
High School Diploma -
Brandon
Medical Assistant Certificate - Medical Assistant
Sanford Brown Institute