Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Zenda Mitchell

Marie
Somerville,TN

Summary

Customer-oriented Store Manager offering over 7 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

13
13
years of professional experience

Work History

Store Manager

Family Dollar
Somerville, TN
11.2015 - 04.2023
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Driver

Triple D Pilot Car Service
Longview, TX
05.2010 - 09.2013
  • Documented daily mileage, gas and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Checked vehicle after shift for damage.

Education

GED -

C E King High School
Houston, TX
05.1982

Skills

  • Multitasking and Organization
  • Staff Supervision
  • Documentation and Reporting
  • Verbal and Written Communication
  • Store Opening and Closing
  • Shift Scheduling
  • Customer Service
  • Store Merchandising
  • Inventory Management
  • Payroll Management
  • Cash Management
  • Hiring and Onboarding
  • Goal Setting
  • Training Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

Family Dollar
11.2015 - 04.2023

Driver

Triple D Pilot Car Service
05.2010 - 09.2013

GED -

C E King High School

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Zenda MitchellMarie