Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zendaya L. Christian-Williams

Norwood,MA

Summary

Hardworking Advocate working diligently on behalf of persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
08.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Performer/Choreographer

Phoenix Drag
04.2016 - Current
  • Direct rehearsals to instruct dancers in how to use dance steps, and techniques to achieve desired effects
  • Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers
  • Record dance movements and their technical aspects while using a technical understanding of the patterns and formations of choreography to advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.

Triage Nurse

Northfield Hospital
06.2018 - 06.2020
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
  • Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.

Nursing Assistant

St. Olaf College
01.2017 - 12.2019
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Service & Merchandise Coordinator

Ulta Beauty/Morphe
06.2017 - 04.2019
  • Monitor sales, costumer reviews, and merchandise relations
  • Train employees on morphe cosmetics about use, ingredients, sales relations
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Person in Charge/Store Manager

EconoFoods
01.2015 - 10.2017
  • Monitor associates adherence to company policies
  • Run cashier register and courtesy counter desk and handle customer concerns in efficient manner
  • Familiar with store layout, location of safety and emergency equipment
  • Conduct regular inspections of all areas, providing feedback to department managers
  • In the absence of the Store Director or specified department manager, will be responsible for time clock maintenance
  • Knowledgeable of product locations in the store, in order to be able to assist customers
  • Maintain a clean, attractive and well stocked store

Pause Pizza Manager and Purchaser

St. Olaf College
09.2014 - 01.2017
  • Provide assistance by collecting funds and preparing food for students, staff and faculty, and families
  • Provide an environment of efficient service by maintaining neat and orderly facilities
  • Communicate the needs of customers to employees and co-managers on duty
  • Manage 70-90 employees

Faculty, Choreographer and Teacher

Pinnacle Performing Arts
10.2015 - 12.2016
  • Encourage students to practice and perform at their best potential
  • Creating new and excited choreography for students and family
  • Guiding self-discovery and confidence within the students any myself.

Advanced Dancer

Joffrey Ballet
06.2012 - 01.2013
  • Learn and perform a minimum of two dances per week and perform them event monthly
  • Assist other dancers to understand and display dedication, commitment, and hard work.

Education

Bachelor of Arts Degree - Dance, Nursing, Psychology, Women/Gender Studies

St. Olaf College
Northfield, MN
11.2018

Skills

  • RELATED SKILLS
  • Communication
  • Event management
  • Team Collaboration
  • Workflow Optimization
  • Confidentiality and HIPAA
  • Executive Leadership
  • Portfolio Management
  • Performance Assessment
  • Entrepreneurial and Innovative
  • Maintaining Client Records
  • Implementing Client Care Plans

Timeline

Pharmacy Technician

CVS Pharmacy
08.2023 - Current

Triage Nurse

Northfield Hospital
06.2018 - 06.2020

Service & Merchandise Coordinator

Ulta Beauty/Morphe
06.2017 - 04.2019

Nursing Assistant

St. Olaf College
01.2017 - 12.2019

Performer/Choreographer

Phoenix Drag
04.2016 - Current

Faculty, Choreographer and Teacher

Pinnacle Performing Arts
10.2015 - 12.2016

Person in Charge/Store Manager

EconoFoods
01.2015 - 10.2017

Pause Pizza Manager and Purchaser

St. Olaf College
09.2014 - 01.2017

Advanced Dancer

Joffrey Ballet
06.2012 - 01.2013

Bachelor of Arts Degree - Dance, Nursing, Psychology, Women/Gender Studies

St. Olaf College

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Zendaya L. Christian-Williams