Zenebech Henkaro
SeaTac,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ethiopian Airport
Bole Sub City, Ethiopia
01.2016 - 08.2021
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
University of Alpha
Addis Ababa, ET06-2007
Skills
- Assertiveness
- Customer satisfaction measurement
- Shipping and Logistics
- Complaint resolution
- Call Management
- Conflict Resolution
- Airport industry regulations knowledge
Timeline
Customer Service Representative
Ethiopian Airport
01.2016 - 08.2021
High School Diploma -
University of Alpha