Zenia Randle
Kent,OH
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the jobs reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing service loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Ponderosa Steakhouse
New Philadelphia, Ohio
12.2007 - 11.2011
- Server
- Cashier
- Hostess
- Cleaning
- Cook
- Food preparation
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Responded to ad hoc cleaning duties at end of shift.
- Followed health safety guidelines when preparing and serving food products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in training new servers.
- Greeted guests and provided menus.
Seasonal Worker
Lowe's
New Philadelphia, OH
05.2011 - 08.2011
- Cleaned work areas and maintained grounds and landscaping.
- Communicated effectively with other staff members about customer needs.
- Performed price changes as directed by supervisor.
- Kept up-to-date on current promotions, policies, and procedures.
- Processed returns and exchanges according to company policy.
- Stocked shelves with incoming inventory items.
- Restocked supplies for checkout area as needed.
- Contributed to team efforts by accomplishing related tasks as needed.
- Cleaned, organized, and maintained backroom storage areas.
- Organized merchandise displays on the sales floor.
- Recorded information about pesticide use, yields or costs.
- Prepared produce for sale and consumption by picking, cleaning, and packing with labels.
- Greeted customers entering the store and answered inquiries.
- Assisted customers with product selection and purchase decisions.
- Assisted shoppers in locating desired items within the store.
- Monitored stock levels and reported low inventory levels to management team.
- Sorted merchandise into appropriate departments for display or sale.
- Operated a cash register to process customer payments.
- Provided excellent customer service at all times.
- Replenished items on shelves as needed to maintain adequate supply levels.
- Sold and delivered plants and flowers to customers.
- Trained new employees on store policies and procedures.
Education
GED -
Marysville
Marysville, OH05-2017
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Team work and support
- Good leadership skills
- Good at problem solving
- Excellent communication
- Adaptability
- Active listening
- Creativity
- Hospitality service expertise
- Cleanliness standards
- Performance improvement
- Suggestive selling
- Supply restocking
- Effective customer upselling
- Cash handling
- Upselling techniques
- Strong work ethic
- Exceptional customer service
Timeline
Seasonal Worker
Lowe's
05.2011 - 08.2011
Server
Ponderosa Steakhouse
12.2007 - 11.2011
GED -
Marysville
Bachelor of Science - Criminal Justice
Colorado Technical University