Zenita Agovic
Charlotte,NC
Summary
Resourceful, detail-oriented, self-sufficient credit professional with a Bachelor’s of Science in Business, seeking a full time position in the finance industry. Determined Credit Specialist proudly offering almost five years' experience in making effective decisions, finding solutions to problems and assisting customers. A valuable employee known for communicating complex information in terms that are easily understood. Skilled in credit procedures and developing client relationships. A sharp employee skilled in scrutinizing financial data and analytics. Ready for a new position where a financial background can be best utilized. Team-focused individual willing to go the extra mile to ensure quality service to each and every customer. Focused on balancing risk and profit potential to optimize portfolios. Skilled Credit Specialist administers credit operations and account management. Top strengths in data analysis, time management and both verbal and written communication. Almost 5 years of experience supporting financial needs for organizations within Construction Industry. Credit Specialist offering 5 years gathering and evaluating financial information. Highly talented at Excel, Analytics and Statistics. Focused on accuracy when processing important data.
Overview
17
17
years of professional experience
Work History
Credit Specialist/ Analyst
United Rentals
Charlotte, NC
01.2018 - Current
- Reconciliation of Accounts, Collecting Payments, Processing and applying payments, send statements and invoices to customers, communicate with customers via telephone and email
- Work directly with Branches, Customers and other staff members
- Identified valuable solutions for customers with credit problems.
- Frequently reviewed and checked credit limit appropriateness for customers.
- Partnered with customers by using effective communication skills to boost payment process.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Determined credit approval based on financial standing, credit records and payment history.
- Reviewed accounts for signs of fraud and non-payment issues.
- Contacted customers to notify of delinquent payments and resolve.
- Forecasted credit needs and client payment abilities to support accurate and effective decision-making.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Submitted delinquent accounts to collections department or outside resources.
Control Room Officer
Pima County Justice Court
Tucson, AZ
01.2017 - 01.2018
- Monitored the entire court house building with over 200 cameras, typed incident reports, did background checks, did fingerprinting, issued id cards for new staff, made sure that everyone coming and going was safe, including the Judges, staff and public.
- Followed safety guidelines to minimize workplace hazards and protect fellow workers from harm.
- Recorded data available through use of recording charts, annunciator systems and other monitoring devices in accordance with standard operating procedures.
- Identified and reported abnormalities to supervisor for timely corrective actions.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Recorded and compiled operational data by completing and maintaining forms, logs or reports.
Legal Secretary
Pima County Attorney’s Office
Tucson, AZ
01.2007 - 01.2017
- Grand Jury, Narc Unit, DV/SVU Unit, performed Legal Secretary Duties for different departments in the decade that I worked for PCAO
- Conducted Research, put together cases, worked directly with Prosecutor's, Law Enforcement and other staff at PCAO.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Answered phones, greeted clients, scheduled appointments and made travel arrangements.
- Revised documents, organized travel arrangements, submitted billable hours and coordinated court documentation for timely filings.
- Provided administrative support services for senior partners and firm associates for various types of litigation.
- Gathered and organized pre-trial discovery, records and evidence and witness interviews.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Bachelors of Science in Business -
University of Phoenix
High School Diploma -
Catalina High Magnet School
Skills
- Excellent skills ranging from analyzing, negotiating and collecting on open account receivables, excellent people skills, while seeking new challenges and opportunities to grow to a supervisor and management position Recognized for strong problem solving, research and creative abilities, along with superb organizational and time management skills, as well as excellent verbal and written communication skills
- Data Analytics
- Consumer Credit Knowledge
- Telephone and Email Etiquette
- Credit Decision Making
- Customer Records Analysis
- Effective Communication
- Relationship Management
- Risk Analysis
- Financial Statement Review
- Credit Assessments
- Customer Acquisition
- Creditworthiness Determination
- Risk Assessment
Languages
German
Limited
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
Timeline
Credit Specialist/ Analyst
United Rentals
01.2018 - Current
Control Room Officer
Pima County Justice Court
01.2017 - 01.2018
Legal Secretary
Pima County Attorney’s Office
01.2007 - 01.2017
Bachelors of Science in Business -
University of Phoenix
High School Diploma -
Catalina High Magnet School